Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Shortland

Brisbane

Summary

Enthusiastic, reliable and approachable. Takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Paint and Sip Instructor

Wes Taylor Art Studios
05.2023 - Current
  • Planned and executed activities to promote skill and talent development.
  • Facilitated group sessions and provided one-on-one support.
  • Worked effectively in fast-paced environments.

Cashier

Boondall Tobacco And Gifts
02.2023 - 08.2023
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Independent open/close.

Beauty Advisor

Priceline Pharmacy
08.2022 - 01.2023
  • Identified skin and hair needs of customers to provide assistance in choosing best products.

Childcare Educator

Lead
03.2022 - 08.2022
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Cashier

Coles Supermarket
11.2017 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Waitress

KOMO
06.2021 - 11.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

PT -

Australian Institute of Personal Trainers
Brisbane, QLD
02.2024

Tertiary Prep -

University of Southern Queensland
Toowoomba, QLD
12.2023

High School Diploma -

Redcliffe State High School
Redcliffe, QLD
10.2021

Skills

  • Time Management Skills
  • Standards Compliance
  • Phone Inquiries
  • Complex Problem-Solving
  • Account Invoicing
  • Receipt and Refund Issuance
  • Needs Identification and Assessment
  • Verbal and Written Communication

Timeline

Paint and Sip Instructor

Wes Taylor Art Studios
05.2023 - Current

Cashier

Boondall Tobacco And Gifts
02.2023 - 08.2023

Beauty Advisor

Priceline Pharmacy
08.2022 - 01.2023

Childcare Educator

Lead
03.2022 - 08.2022

Waitress

KOMO
06.2021 - 11.2021

Cashier

Coles Supermarket
11.2017 - 03.2022

PT -

Australian Institute of Personal Trainers

Tertiary Prep -

University of Southern Queensland

High School Diploma -

Redcliffe State High School

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Jennifer Shortland