Jennifer Sin
Sydney,NSW
Summary
Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Passionate about improving the quality of customer service and satisfaction through a commitment to a can-do attitude towards completing tasks, exceeding expectations, and maintaining satisfaction. Seeking opportunities to expand skills and knowledge while achieving company goals through utilising excellent communication, customer engagement, problem-solving, and conflict-resolution skills. Committed to executing sales, service, and customer experience initiatives, driving strong sales.
Overview
5
5
years of professional experience
Work History
Store Assistant
ALDI
Wolli Creek, NSW
07.2024 - Current
- Provided customer service including answering questions, resolving complaints, and responding to requests for information.
- Operated cash registers, handling cash, credit, and debit transactions accurately.
- Organised backroom storage area ensuring a safe environment for employees working in the area.
- Collaborated with other team members to complete tasks quickly and efficiently.
- Unboxed new merchandise and restocked shelves in appealing and organised arrangements to promote items.
- Trained new employees on proper checkout procedures and customer service protocols.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
Shift Supervisor
Salt & Pepper
Hurstville, NSW
12.2023 - 07.2024
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Ensured that all safety and sanitation regulations were met throughout the shift.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Developed strategies for improving operational efficiency and customer service levels.
- Educated customers about offerings, promotions, and pricing to boost sales.
- Assisted upper management with daily operations to meet standards of service and quality.
Retail Sales Assistant
Uniqlo
Sydney, NSW
10.2022 - 11.2023
- Greeted customers and offered assistance in finding requested items, helping to boost customer satisfaction and retention.
- Managed cash register operations using a POS system, and processed sales and returns.
- Restocked shelves, racks, and bins with the latest merchandise, and changed signage to promote special items.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Followed company policies, rules, and procedures to promote company goals and maintain safety.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand their needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
Retail Sales Assistant
Kaboodle Designs
Sydney, NSW
10.2020 - 10.2022
- Greeted customers and offered assistance in finding requested items, helping to boost customer satisfaction and retention.
- Managed cash register operations using a POS system, and processed sales and returns.
- Restocked shelves, racks, and bins with the latest merchandise, and changed signage to promote special items.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Followed company policies, rules, and procedures to promote company goals and maintain safety.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand their needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers, and returns to keep the store orderly and efficient.
Education
Bachelor of Science - Psychological Science
Macquarie University
Sydney, NSW01-2027
High School Diploma -
Kingsgrove High School
Kingsgrove, NSW01-2021
Skills
- Friendly and helpful
- Honest and ethical
- Reliable and responsible
- Customer service
- Time management
- Strong communication and interpersonal skills
- Safety and cleanliness standards
- Stock management
- Positive customer engagement
- Flexible and adaptable
- Excellent written and verbal communication
- Excellent teamwork
- Calm and professional under pressure
- Attention to detail
Languages
English
Native/ Bilingual
Cantonese
Native/ Bilingual
Mandarin
Professional
Timeline
Store Assistant
ALDI
07.2024 - Current
Shift Supervisor
Salt & Pepper
12.2023 - 07.2024
Retail Sales Assistant
Uniqlo
10.2022 - 11.2023
Retail Sales Assistant
Kaboodle Designs
10.2020 - 10.2022
Bachelor of Science - Psychological Science
Macquarie University
High School Diploma -
Kingsgrove High School