Casework and constituent services involve assisting constituents in navigating government programs, resolving issues with agencies like Social Security or veterans’ services, and addressing individual concerns with professionalism and empathy. Responsibilities include managing inquiries, advocating on behalf of constituents, maintaining detailed case records, and providing timely updates. Additionally, organizing community events and collaborating with local organizations enhance outreach and service delivery. This role develops strong communication, problem-solving, and advocacy skills while providing a practical understanding of public policy and government operations.