Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Stacey

Warren

Summary

Dynamic retail professional with extensive experience at Uncle Clarries Service Station, excelling in customer service and POS operations. Proven ability to enhance customer satisfaction through proactive engagement and effective problem-solving. Recognized for maintaining organized sales floors and training new staff, contributing to a collaborative team environment.

Overview

6
6
years of professional experience

Work History

Retail Assistant

Uncle Clarries Service Station
10.2021 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Enhanced store security by monitoring for potential theft and promptly reporting suspicious activity.

Youth Worker

Warren Community Youth Centre
01.2020 - 10.2022
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Provided key emotional support to special needs youth.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Contributed to development of individualized plans to support youth goal achievement.
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
  • Developed strong relationships with community partners to secure resources and opportunities for the youth served.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Developed and implemented range of lessons and resources to motivate young people.

Retail Assistant

Super IGA Warren
04.2019 - 05.2020
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.

Education

Certificate III - Business Administration

TAFE NSW
NSW
12-2004

Certificate II & III - Retail Operations

TAFE NSW
NSW
07-2003

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Time management capabilities
  • Cash register operation
  • POS system operation
  • Flexible schedule availability
  • Complex Problem-solving
  • Cash handling accuracy
  • POS systems
  • Adaptability and resilience
  • Order processing
  • Payment processing
  • Sales floor organization

Timeline

Retail Assistant

Uncle Clarries Service Station
10.2021 - Current

Youth Worker

Warren Community Youth Centre
01.2020 - 10.2022

Retail Assistant

Super IGA Warren
04.2019 - 05.2020

Certificate III - Business Administration

TAFE NSW

Certificate II & III - Retail Operations

TAFE NSW

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Jennifer Stacey