Jennifer Stephens
Hemmant,QLD
Summary
Conscientious customer service attendant and server with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Waitress
Royal Queensland Yacht Squadron
Manly, QLD
05.2022 - Current
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
- Handled complaints and questions relating to drinks or food promptly.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
Receptionist
Goodlife Health Clubs
Brisbane City, QLD
08.2020 - 08.2022
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retail Assistant
Kmart Limited
Robina, QLD
04.2017 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Diploma - Business
Prestige Service Training
Gold Coast10.2019
Skills
- Customer service
- Conflict resolution
- Critical thinking
- Flexible & Adaptable
- Good listening skills
- Self-motivated professional
- Reliable
- Loves to strike up good conversation
- Multitasking abilities
- Planning and Coordination
- Teamwork
- Organization
Certification
- Certified RSA, CLEAR TO WORK - 10/05/2021
- First Aid Certificate, Australia Wide First Aid - 19/10/2020
- Certified CPR, Australia Wide First Aid - 15/10/2022
Timeline
Bar Waitress
Royal Queensland Yacht Squadron
05.2022 - Current
Receptionist
Goodlife Health Clubs
08.2020 - 08.2022
Retail Assistant
Kmart Limited
04.2017 - 06.2020
Diploma - Business
Prestige Service Training
- Certified RSA, CLEAR TO WORK - 10/05/2021
- First Aid Certificate, Australia Wide First Aid - 19/10/2020
- Certified CPR, Australia Wide First Aid - 15/10/2022
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