Jennifer Stevens

Dynamic leader with proven expertise in managing large teams and enhancing customer support at Services Australia. Excelled in complaint handling and fostering employee development, significantly improving team performance and stakeholder relationships.

Skilled in program management, inspiring innovation and strategic implementation to meet agency priorities. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Conscientious Manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments.

Dedicated Manager with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.

Managing staff bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Manager with expert team leadership, planning, and organisational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.