Jennifer Swart
West Hoxton,NSW
Summary
Highly organized, motivated, and detail-oriented individual with a strong track record of collaborating effectively in culturally diverse teams. Experienced Coordinator skilled in office management and providing administrative support. Strong communication and interpersonal skills enable effective navigation of competing priorities and meeting deadlines. Creative problem solver with excellent analytical and critical thinking abilities. Proactive and resourceful, excelling in autonomous work. Quick learner who can accomplish tasks efficiently with guidance.
Overview
8
8
years of professional experience
Work History
SMC Coordinator
Indara Pty Ltd. (Formerly Axicom Pty Ltd)
2022.06 - Current
- Site Management Centre (SMC)
- Enhanced customer satisfaction by responding promptly to in-coming phone calls, and emails with inquiries and addressing concerns professionally.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Receive, record and co-ordinate site access activity for the national tower inventory.
- Liaise with Indara field operatives in scheduling site visitations and inspections relating to current work or routine maintenance.
- Generate/Track/Close work order and associated trouble tickets.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Generate work permits for customer-requested work.
- Coordinate work permits for the scheduling of on-site activities.
- Coordinate planned/unplanned power outages with all applicable customers.
- Coordinate Aircraft Warning Light work orders and NOTAMS.
- Maintain histories of site maintenance and coordinate preventative maintenance program.
- Provide technical support to Indara SMC.
- Assist maintenance contractors with more complex maintenance requirements.
- Assist in routine maintenance and repairs pertaining to both Indara owned and managed sites.
- Manage and resolve site problems and program rectification works for both Indara assets and managed arrangements.
- Maintain customer contact lists.
- Coordinated cross-functional teams, resulting in seamless access consents/approval requests and enhanced outcomes.
- Assist in control payments of all contractual work as required and within agreed timeframes.
- Maintain contact and track progress of work by contractors.
- Maintain key register for all sites including site access and site hazard information for all owned and managed sites.
- Develop and maintain internal and external relationships with key stakeholders.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Property Officer
Indara Pty Ltd. (Formerly Axicom Pty Ltd)
2021.05 - 2022.06
- Determine the consent requirements on incoming customer applications, review lease documentation and liaise with the Property & Asset Management lawyers as required.
- Obtain and manage consent correspondence to landlords or their representative with relevant attachments where required; in a timely and cost-efficient manner.
- Maintain or develop positive relationships with landowners.
- Undertake conflict resolution and resolve property related issues with landlords, where required; whilst protecting Indara’s interests.
- End to end ownership of the property deal, ensuring all databases are updated with information regarding consents including dates and progress notes.
- Provide regular reports in relation to progress of consents, concerns with landlords or any applications and escalate any problem sites to relevant stakeholders. (i.e Sales and Co-location teams)
- Identify opportunities with landlords to improve consent provisions, secure tenure for long term or establish agreed protocols to reduce timeframes to obtain consents.
- Identify and resolve access issues that may delay a customer in commencing its installation works on site.
- Pro-actively manage Sales and Co-location representatives on expected timeframes required in delivery of the property consent and actively seek alternative solutions to get the customer on Indara’s sites as quickly as possible.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Land Access Officer
Ventia (formerly Visionstream Australia Pty Ltd.)
2019.06 - 2020.08
- Undertake accurate and consistent work within a high-volume environment.
- Drafting, amending, and issuing legal documents on behalf of the NBN.
- Undertake a variety of administrative activities for and on behalf of the Manager and/or a work team with or without collaboration of relevant stakeholders to ensure activities are completed effectively; records updated, feedback provided, and inquiries clarified as required.
- Reviewing design plans to Conduct relevant due diligence searches for multiple projects.
- Working with different departments ie Engineering team, Communications team; to complete projects quickly and efficiently.
- Maintain computerized records pertaining to the work area, accurately and securely ensuring these are accessible.
- Respond efficiently to all inquiries by stakeholders, customers, and clients, escalating and referring, if necessary, to the relevant areas in accordance with the local practice and protocol.
- Generate routine correspondence with a view to exchanging factual information, seeking supervisory direction as necessary.
- Participate in the proceedings of meetings and provide executive support and follow up on actions as necessary, whilst keeping all participants and stakeholders informed.
- Adapting to frequent changes to workload and processes.
Crew Member
McDonald’s Rosehill
2019.03 - 2019.06
- Working in the kitchen.
- Frontline customer service ie handling the kiosks and front counter.
- Bagging and dispatching customer orders.
- Waiting tables.
- General housekeeping.
- Stock control/management.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
JAFFAE (Finishing School in South Africa)
2017.01 - 2017.07
- Attending a 2.5-hour workshop session at JAFFAE, learning the necessary skills to host an event for Senior Citizens.
- Preparation work to prepare the treats for the table and creating the necessary elements to decorate and set a memorable and special table for the guests.
- Setting the table according to the standards set by JAFFAE on the day of the event.
- Being a hostess for the guests by serving and socializing with the Senior Citizen guests.
- Clearing the dining room area at the venue post-event.
Education
Certificate 4 in Project Management - Project Management
TAFE
St Leonards, NSW09.2023
Certificate 3 in Business Administration - Business Administration
TAFE
Blacktown, NSW11.2021
Business Administration
TAFE
Blacktown, NSW01.2021
GED -
GED
District Of Columbia09.2020
Skills
- Strong communication and listening skills
- Good interpersonal skills
- Strong organisational skills
- Teamwork and strong work ethic
- Customer Service
- Facility Management (FM)
- Customer Relationship Management (CRM)
- Reliability
- Food Handling
- Food and Beverage preparation
- Prioritising
- Time Management
- Multitasking
- Technology Skills – including Microsoft Office ie Word, Excel, Outlook, PowerPoint and Publisher. Office 365 – One Drive and MS Teams
- Analytical thinker with a results focus
- Confident, succinct communicator with ability to quickly identify key issues
- Ability to take direction and work productively in a team
- Strong analytical and problem-solving skills
- Stakeholder Management
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Discretion and Confidentiality
- Schedule Coordination
- Recordkeeping
- Process Improvement
- Regulatory Compliance
- Database Management
- Operations Management
- Contract Management
- Resource Allocation
- Permit applications
- Multitasking and Organization
- Microsoft Office
- Phone and Email Etiquette
- Staff Training
- Customer Service Management
- Administration and Operations
- Cross-Functional Collaboration
- Facilities Maintenance
References
- Glenn Craft (Ventia), +61 4 2766 8337, Glenn.craft@ventia.com.au
- Rebecca Rook (Ventia), +61 407 201 158, bethmaccfar@gmail.com (available upon request)
- Genevieve Walsh (Indara – Property), +61 409 848 320, Genevieve.Walsh@indara.com.au
- Gloria Sukkar (Indara – Property), +61 410 674 698, Gloria.Sukkar@indara.com.au
- Katherine Poulter (Indara – SMC) , +61 412 523 060, Katherine.Poulter@indara.com
- Zahra Moussavi (Indara – SMC), +61 423 622 440, Zahra.Moussavi@indara.com
Languages
Afrikaans
Native or Bilingual
English
Native or Bilingual
Timeline
SMC Coordinator
Indara Pty Ltd. (Formerly Axicom Pty Ltd)
2022.06 - Current
Property Officer
Indara Pty Ltd. (Formerly Axicom Pty Ltd)
2021.05 - 2022.06
Land Access Officer
Ventia (formerly Visionstream Australia Pty Ltd.)
2019.06 - 2020.08
Crew Member
McDonald’s Rosehill
2019.03 - 2019.06
JAFFAE (Finishing School in South Africa)
2017.01 - 2017.07
Certificate 4 in Project Management - Project Management
TAFE
Certificate 3 in Business Administration - Business Administration
TAFE
Business Administration
TAFE
GED -
GED
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