Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Syangtan

Adelaide,SA

Summary

Proven Café Supervisor with a track record of enhancing customer satisfaction and streamlining operations at Bean Bar AHMS. Skilled in coffee shop operations and fostering a collaborative work environment and have successfully optimized menu offerings and ensured compliance with health and safety regulations, significantly improving service quality and operational efficiency.

Overview

3
3
years of professional experience

Work History

Café Supervisor

Bean Bar AHMS
05.2023 - 06.2024
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
  • Optimized menu offerings based on market trends, customer preferences, and seasonal variations.
  • Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.

Barista

Pullman Adelaide
08.2022 - 05.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.

Barista ( Internship)

Hotel Mystic Mountain
08.2021 - 02.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Used POS system to accurately enter orders and process payments.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Master's in Hospitality - Hotel Management

ICHM
Adelaide, SA
08.2024

Skills

  • Coffee Shop Operations
  • Staff Training and Development
  • Health and Safety Regulations
  • Food Safety Compliance
  • Employee Retention
  • Cost controls
  • Cash Handling

Timeline

Café Supervisor

Bean Bar AHMS
05.2023 - 06.2024

Barista

Pullman Adelaide
08.2022 - 05.2023

Barista ( Internship)

Hotel Mystic Mountain
08.2021 - 02.2022

Master's in Hospitality - Hotel Management

ICHM

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Jennifer Syangtan