Jennifer Taylor
Gateshead,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Service NSW Newcastle
11.2013 - Current
- Manage complex customer enquiries and transactions
- Resolve and record customer complaints and escalate any unresolved issues
- Interpret complex data using available computer systems
- Comply with privacy requirements and legislative obligations
- High level of professionalism and a strong customer focus
- Excellent written and verbal communication skills
- The drive and focus to exceed customer expectations
- Initiative and problem solving ability
Traineeship in Customer contact
Roads and Maritime Services Contact centre
05.2010 - 11.2013
- Customer service, Telephone service operator
- Data entry
- TSO of the month October 2010, TSO of the quarter October – December 2010
- E-Toll inbound enquiries
- Financial transactions and end of day reconciliation
- High Level analytical and problem solving skills
- Ability to resolve customer complaints at first point resolution
- Able to work in a team environment and show flexibility when needed
- Exceptional written and oral communication skills
- Proven ability to provide exceptional customer service
Customer service
Coles
01.2010 - 05.2010
- Online ordering
- Money handling
- Packing
Night filling
Woolworths
01.2009 - 03.2010
- Customer service
Teachers aide
Five Islands School
01.2009 - 01.2010
- Looking after students
- Organising lessons and assisting teacher with students,
- General cleaning jobs
- Assisting students with daily activities that they may need help with (eg Eating, Writing, Reading etc)
Supervisor
Subway Warners Bay
01.2007 - 01.2010
- Customer Service
- General cleaning duties
- Opening and Closing store
- Cash handling
- Food preparation
- Money counts and End of day procedures
- Ordering
- Stock take
- Answering Phones
- Delegating jobs
- Training
Register Operator
Big W Mt Hutton
01.2005 - 01.2009
- Customer Service
- Cashier
- General cleaning duties
- Stock-take & refit
- Night fill
Crew Member
Mc Donalds Belmont
01.2002 - 01.2005
- Customer Service
- Money Handling
- Cleaning
- Cooking
Education
Warners Bay High School
01.2005
Skills
- Flexible
- Ability to think on my feet and resolve complex enquiries
- Excellent Listening skills
- Proven ability to work towards and achieve team and business goals and objectives
- Able to work in a high pressure environment and find the balance between quality and efficiency
- Exceptional Conflict Resolution skills
- Fast learner
- Adaptable
- Willing to learn
- Reliable
- Strong work ethic
- Self starter
- Enjoys working with customers
- Excellent communication and interpersonal skills
- Professional attitude in all situations
Computer Experience
Certificate II Information Technology, Highly Computer Literate, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Works, Microsoft PowerPoint, Microsoft FrontPage
Drivers License
True
Personal Information
Date of Birth: 10/25/1987
References
Blake Reeson - Roads and Maritime Services Supervisor 0451196007
Tracey Pilon - Service NSW Newcastle Manager 80593574
Timeline
Customer Service Representative
Service NSW Newcastle
11.2013 - Current
Traineeship in Customer contact
Roads and Maritime Services Contact centre
05.2010 - 11.2013
Customer service
Coles
01.2010 - 05.2010
Night filling
Woolworths
01.2009 - 03.2010
Teachers aide
Five Islands School
01.2009 - 01.2010
Supervisor
Subway Warners Bay
01.2007 - 01.2010
Register Operator
Big W Mt Hutton
01.2005 - 01.2009
Crew Member
Mc Donalds Belmont
01.2002 - 01.2005
Warners Bay High School
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