Jennifer Tucker

Key Responsibilities:

• Delivery of key financial KPI's including revenue, margin, terms, LTI and loss programs
• Strategic direction, development, and execution of the ANZ Merchandise portfolio for consumer, builders, trade and organisational customers across 53 departments including price, range, experience including responsibility for special orders, hire shop and installation programs
• Team member engagement and development of a highly diverse team of 330, across Australia and New Zealand
• Supplier engagement and development of ~2500 suppliers across a multitude of industries and geographies
• Global engagement and development program with affiliate, non-competitive retailers
• Strategic direction, development, and execution of the direct source, private label, and branded product program
• Planning and replenishment for all local and directly sourced product for 45K in store live items and 500K extended range items
• Strategic direction, development and execution of the e-commerce range development and oversight of the Marketplace platform
• Strategic direction for data lead personalisation programs and trade marketing programs
• Strategic direction, development and execution of the sustainable packaging program including APCO program
• Oversight and optimisation of micro and macro space, product master data, price architecture and competitor response programs
• Oversight of the range review program, store concepts and upgrades including CAPEX program for deployment and returns processing
• Various steering committees - Diversity & Inclusion, Sustainability, Strategic Programs, Logistics and Fulfillment and Risk and Audit

Achievements:

• Successful delivery of all major KPI's in challenging COVID and post COVID environments
• Delivery and embedment of a unifying and multi-channel Merchandise strategy focused on step changing growth and experience by leveraging the data and analytics program, whilst delivering the basics, and optimising brands, supply sources and space
• Developed and deployed the organisational 'Lowest Prices' refresh program correcting perception, which included new price architecture framework and competitor response program and platform
• Redefinition of the global sourcing strategy including the private label 'power brand' strategy, delivering significant revenue and margin improvements, as well as increased customer loyalty to private label brands
• Lead the successful step change program of the Bunnings Marketplace platform accelerating active offers by 300% and revenue by 208% since business case
• Developed and implemented the Merchandise incubator program, which has resulted in the strongest growth pipeline in 15 years significant range launches, Pets and Cleaning, delivering significant incremental growth and a new customer base
• Successfully piloted the department lead personalisation program aimed at basket building and customer acquisition
• Re-developed the range review program to be automated and be insight based to accelerate revenue growth whilst optimising execution time and cost
• Developed the space roadmap for implementation, including micro, macro and compliance, and compliance programs to step change return on space and asset utilisation
• Development and delivery of the 5-year sustainable packaging strategy to optimise packaging solutions for all direct sourced and private label products, to ensure delivery of key programs such as APCO
• Developed the first every Merchandise specific education program, including core competency framework to step change capability and growth
• Successfully unified the Australian and New Zealand buying offices, step changing capability including processes and systems, whilst not impacting engagement
• Year on year improvements in team and supplier engagement scores
• Mentor and coach to internal and industry talent.

Key Responsibilities:

• Full P&L responsibility, strategic direction and leadership of all functional divisions for Australia, New Zealand and export in the retail and commercial sectors

Achievements:

• Creation of the organisational philosophy “Live the Joy of the Garden"
• Creation of “Project Sync” a consumer centricity program focused on consumer, shopper and retailer insights, innovation, pre/in/post-store, and supply chain initiatives
• Creation of the master brand strategy and key power brand strategies
• 5 years of consistent improvements on key financial metrics – revenue, EBIT, cash conversion, TWC and RONA including 3 years of record-breaking profit
• Development of the business augmentation strategy to establish a long-term sustainable growth agenda
• Leadership of a global strategic innovation partnership program
• World class employee engagement scores (83%) and developed the culture program “Team Green”
• Leadership of a world class data, consumer and business analytics platform, CRM, supply chain and store activation program to drive supply chain efficiencies and bespoke interactions with consumers and retailers focused on key seasonal nuances
• Redefinition of the supply chain footprint
• Continued development of organisational capability, with a focus on people, process and technology improvements underpinned by group values and behaviours
• Major improvements in safety and sustainability, across all pillars including disaster, fatality & injury prevention, and sustainability
• Improvement of the organisational governance with the creation of the Yates Strategic Advisory Board

Key Responsibilities:

• The creation, development and leadership of a new strategic business unit aimed at exciting the 'painter' and 'retailer' with a unique premium branded proposition to deliver profitable market share growth and establish a #1-3 brand position

Achievements:

• The conception and execution of a new organisational strategic business unit achieving +10% market share within 12 months
• Development and leadership of the launch of a unique product portfolio (300 SKU's) across both retail and trade channels
• Development of supply chain, customer, consumer, brand, communication, and promotional platforms whilst improving business unit capability

Key Responsibilities:

• Full P&L responsibility, strategic direction & leadership of the grocery, discount department stores, automotive and electrical distribution channels team for the Selleys division across Australia and New Zealand

Achievements:

• The development and implementation of a value-add retailer insights & innovation platform
• Creation of a joint strategic account planning process aimed at delivering superior growth for the retailer
• Delivery of consistent revenue and margin improvement strategies

Key Responsibilities:

• Full responsibility for all marketing communications and activations, category development, product lifecycle management and leadership of marketing and consumer experience teams

Achievements:

• Lead the full master brand re-launch aimed at modernising the brand to connect with new consumers, whilst all delivering a superior in-store shopping experience for consumers
• Lead the development and creation of funded content 'The Party Garden' aimed at maximising the media opportunity
• Consistent year on year product innovation and product stewardship programs, aimed at maintaining a premium branded proposition and reducing major areas of risk i.e
• Chemicals of concern
• DuluxGroup Achiever Award Winner, 2009