Jennifer Twitchen
Australia
Summary
The intent of my application is to seek employment, I wish to utilize and expand my current field of knowledge and I am also looking for a new, exciting challenge.
Overview
4
4
years of professional experience
Work History
Customer Service Attendant
The Royal Richmond Hotel
09.2024 - Current
- Enhanced customer satisfaction by consistently providing prompt and courteous service
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers
- Assisted customers in navigating company website and online services, promoting ease of use and accessibility
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Customer Service Attendant
Panthers
08.2023 - 09.2024
- Enhanced customer satisfaction by consistently providing prompt and courteous service
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers
- Maintained comprehensive knowledge of product offerings, enabling accurate information provision to customers upon request
- Worked flexible hours across night, weekend, and holiday shifts
Relief Manager/ Barefoot Bowls Coordinator
Springwood Sports Club
08.2022 - 01.2023
- Main Roles included Staff Management, Bowls Booking management, Cash handling, Safe management, Sales, Banking Procedures, Management of opening and closing, Cash redemption terminal procedures, Conflict resolution, TAB trained, KENO trained, Function oversight, Back of house program knowledge ( Ebet, Bepoz, Backoffice, Adept)
- Using my experience and knowledge from my last job allowed me to continue my pursuit of going further in the management field
- In this time I got more confident in my roles of back of house management and Bowls coordinator
- I enjoyed learning all aspects of back of house management and learning how to manage my own team, being a leader is something I value dearly as I enjoy the responsibilities I was faced with daily
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Relief Customer Service Supervisor
Lynwood Country Club
03.2022 - 06.2022
- Main Roles included Cash Handling, Management of opening and closing, Conflict Resolution, Sales, Function oversight, Banking Procedures, Cash redemption terminal procedures, Safe management, TAB trained, KENO trained, Back of house program knowledge ( Ebet, Bepoz, Backoffice, Adept)
- I have learnt new skills that have helped my understanding of all back of house roles
- I thoroughly enjoyed this position as you have to think quickly on your feet and how to be punctual and technologically adapt
- Being apart of management showed me how much I value being a leader and having a close knit team
Customer Service Attendant
Lynwood Country Club
05.2021 - 06.2022
- Main roles included Bar maintenance, Bar Service, Gaming Service, General cleaning, Reception skills ( Golf and Social memberships)
- During this period of time working for Lynwood I Developed Skills to handle fast paced environments
- I was given ample opportunities to step out of my comfort zone and take on roles that have given me new skills and techniques to further my understanding of the career field and how to handle stressful situations with care and control
- This was the perfect opportunity to step back into the work field
Education
Certificate II -
Hospitality
Certificate III -
Business Administration
Hawkesbury High School - year 11 graduate
Skills
- Ability to work in fast paced environments
- Ability to work within a team
- Punctual and reliable
- Eager and hard working
- Flexible
- Technological adapt
- Excellent verbal and written communication skills
- ATM reconciliation
- CRT reconciliation
- Poker machine reconciliation
- Management skills
- Opening and closing procedures
Personal Information
Date of Birth: 06/30/76
References
- Lachlan McGowen, 0488 101 097, Lynwood Country Club
- Cameron Tomms, 0468 579 161, Duty Manager, Panthers North Richmond
- Kat Turner, 0416 945 188, Manager, The Royal Hotel, Richmond
- Nick Page, 0479 026 847, Relief Supervisor, Springwood Sports Club
Availability
Open until close
Timeline
Customer Service Attendant
The Royal Richmond Hotel
09.2024 - Current
Customer Service Attendant
Panthers
08.2023 - 09.2024
Relief Manager/ Barefoot Bowls Coordinator
Springwood Sports Club
08.2022 - 01.2023
Relief Customer Service Supervisor
Lynwood Country Club
03.2022 - 06.2022
Customer Service Attendant
Lynwood Country Club
05.2021 - 06.2022
Certificate III -
Business Administration
Hawkesbury High School - year 11 graduate
Certificate II -
Hospitality
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