Summary
Overview
Work History
Skills
Timeline
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Jennifer Vansleve

Blacks Beach,Queensland

Summary

Customer-driven professional with a solid background in sales and service. Supportive leader and strategic thinker with strengths in team development, motivation, and building strong client relationships. Experienced in making effective decisions independently and enhancing business outcomes through training, coaching, and fostering high team morale.

Overview

12
12
years of professional experience

Work History

Office Manager

Gutter-Vac
05.2019 - Current
  • Handled customer enquiries for different job types
  • Customer Care - retention of new and ongoing customers to ensure they are consistently scheduled for their maintenance work
  • Scheduling - Service M8 scheduling, booking, reminders and correspondence,.
  • Following up overdue invoices for payment, success rate of 88%
  • Hiring new employees and providing training through working at heights program. Feedback and reviews done yearly to improve success and job retention
  • Established team priorities, maintained schedules and monitored performance.
  • Managing of 100+ jobs a week, scheduling, quoting and invoicing.
  • Editing Client details to ensure data is up to date.
  • Managing quote enquiries and quote accordingly

Store Manager

DUSK
10.2015 - 12.2017
  • Delivering excellent customer service by greeting and assisting each customer
  • Planing of store budgets and KPI of A Grade store turnover 650,000 to 1M Addressed customer inquiries and resolved complaints
  • Opened a new store location and assisted in recruiting and training new staff
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Maintained daily record of all transactions
  • Trained staff to deliver outstanding customer service
  • Trained all new acting managers on store procedures and policies
  • Met budget targets by controlling expenses and eliminating wasteful behaviors
  • Updated store pricing, signage and merchandising based on current promotions
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
  • Hired, trained and managed team of up to 15 team members, including evaluating performance and enforcing disciplinary actions
  • Oversaw inventory tracking, management and physical inventory counts
  • Trained all new assistant managers and team members on store security,
  • Counted cash drawers and made bank deposits
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Supported management in exceeding customer service and quality standards
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.

Sales Assistant

Susan's Maroochydore
04.2015 - 09.2015
  • Processing of cash and credit payments for in-store purchases
  • Opened and closed the store, including counting cash, opening and closing cash registers
  • Shared product knowledge with customers while making personal styling recommendations
  • Demonstrated that customers come first by serving them with a sense of urgency
  • Maintained friendly and professional customer interactions
  • V
  • Exchanged/Refunded items for customers quickly and efficiently upon direction of management
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Achievement of super sales exceeding sales of $600 in one transaction
  • Demonstrated features and benefits of clothing and styles to suit customer needs
  • Setting sales targets and UPT targets
  • Stock take and stock handling for merchandising Trained staff to deliver outstanding customer service.

Virtual Receptionist

Office HQ
10.2013 - 04.2015
  • Updated accounts and information on a daily basis
  • Managed incoming and outgoing calls
  • Wrote reports and correspondence from dictation and handwritten notes
  • Received and screened a high volume of internal and external communications, including email and mail
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Provided accurate and appropriate information in response to customer inquiries
  • Addressed customer service inquiries in a timely and accurate fashion
  • Built customer loyalty by placing follow-up calls for customers who reported product issues
  • Properly directed inbound calls in phone queues to improve call flow.

Skills

  • Microsoft Systems, Outlook, Powerpoint, Excel
  • Email Correspondence
  • Documentation
  • Billing and Invoicing
  • Database Administration
  • Business Administration
  • Staff management
  • Staff hiring
  • Job Report writing
  • Scheduling and calendar management
  • Handling Complaints
  • Data entry

Timeline

Office Manager

Gutter-Vac
05.2019 - Current

Store Manager

DUSK
10.2015 - 12.2017

Sales Assistant

Susan's Maroochydore
04.2015 - 09.2015

Virtual Receptionist

Office HQ
10.2013 - 04.2015

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Jennifer Vansleve