Jennifer Ward
Richmond,VIC
Summary
Relocated from Newcastle upon Tyne to Melbourne, Australia at 19 for further studies. Achieved a Certificate III in Graphic Design, a Diploma in Web Design, a Certificate IV in Business, and a Certificate IV in Personal Training. Also gained practical experience as a Freelance Makeup Artist and Waitress. Currently a Receptionist and Assistant Manager known for professionalism and extensive front office experience. Excels in managing administrative tasks, scheduling, and customer interactions. Highly adaptable and ensures smooth workflow and effective communication in team environments. Strong skills in handling multi-line phone systems, coordinating appointments, and maintaining organized records. Reliable and results-driven in dynamic settings.
Overview
16
16
years of professional experience
Work History
Receptionist/Assistant Manager
EMS
02.2024 - Current
- Managed multi-line telephone system effectively while remaining composed under pressure during high call volume periods.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Assisted with onboarding of new employees.
Waitress
The Men’s Gallery
04.2017 - Current
- Greet and engaged with patrons in a welcoming manner, ensuring a positive and enjoyable experience
- Respond promptly to customer inquiries, addressing concerns, and providing assistance to ensure satisfaction
- Maintain a friendly and approachable demeanour, fostering a positive atmosphere within the nightclub
- Interacted with diverse clientele, adapting communication styles to suit different preferences
- Effectively communicated menu options, specials, and event information to patrons
- Listen attentively to customer orders, ensuring accuracy and accommodating special requests
- Pride myself on attention to detail, managing complex drink orders with precision, ensuring accurate preparation and presentation
- Maintained cleanliness and organization of the bar area, paying close attention to detail in setup and clean-up
- Able to multitask in a fast paced environment, currently juggle multiple drink orders simultaneously during peak hours, efficiently serving customers in a high-energy environment
- Balance attending to customer needs, processing payments, and collaborating with colleagues seamlessly
- Adapt to varied shift hours, currently work nightshift throughout the week and weekends, accommodating the diverse schedules of patrons
Makeup Artist
Freelance
04.2015 - 02.2019
- Company Overview: Self-Employed
- Interacted with clients in a personable and attentive manner, ensuring a positive and enjoyable makeup experience
- Addressed client preferences and concerns, tailoring makeup applications to meet individual needs
- Maintained a welcoming and approachable demeanor, creating a comfortable environment for clients
- Established rapport with diverse clients, adapting communication styles to enhance the overall experience
- Consulted with clients to understand their desired makeup looks, providing recommendations and guidance
- Clearly communicated makeup application techniques, product choices, and aftercare instructions
- Executed precise and intricate makeup applications, paying close attention to facial features and skin tones
- Ensured cleanliness and hygiene in all makeup tools and products
- Managed multiple appointments in a day, efficiently transitioning between clients and delivering high-quality makeup services
- Balanced client consultations, makeup application, and administrative tasks seamlessly
- Adapted makeup styles to suit diverse client preferences and occasions, showcasing versatility in skill set
- Worked flexible hours to accommodate clients' schedules for weddings, events, and special occasions
- Self-Employed
Bartender
The Lakeside Inn
10.2014 - 04.2015
- Welcomed patrons with warmth, ensuring a positive and enjoyable experience at Lakeside Inn
- Responded promptly to customer inquiries, addressing preferences, and delivering high-quality service
- Maintained a friendly and professional presence, contributing to the welcoming atmosphere of Lakeside Inn
- Built rapport with patrons, adapting communication styles to cater to diverse clientele
- Effectively communicated beverage options, specials, and event details to enhance the overall patron experience
- Listened attentively to customer orders, ensuring accuracy and accommodating specific requests
- Crafted and served beverages with attention to detail, ensuring a high-quality and visually appealing presentation
- Ensured cleanliness and organisation of the bar area, reflecting a commitment to detail
- Managed multiple drink orders efficiently during peak hours, maintaining high standards of service
- Balanced customer interactions, order processing, and collaborated seamlessly with the bar team
- Worked flexible hours, including evenings and weekends, accommodating the diverse schedules of Lakeside Inn patrons
- Contributed to the dynamic and lively atmosphere during special events and busy periods
Sales Assistant
Next UK
03.2009 - 10.2014
- Successfully managed and resolved customer concerns and complaints, utilizing a solution-oriented approach to ensure customer satisfaction
- Maintained composure and professionalism during challenging situations, contributing to a positive and customer-centric environment
- Actively communicated product features, promotions, and special offers to customers, contributing to sales targets
- Engaged in upselling strategies to increase average transaction value and enhance the overall shopping experience
- Maintained visual merchandising standards, ensuring a visually appealing and organized sales floor
- Contributed to the overall store presentation by arranging displays and managing product placement for optimal customer engagement
- Assisted in stock replenishment, ensuring availability of products on the sales floor
- Conducted regular stock checks and collaborated with the team to maintain accurate inventory records
- Demonstrated the ability to multitask efficiently during peak business hours, delivering exceptional customer service in a fast-paced retail setting
Education
Certificate IV Personal Training -
Lonsdale Institute
01.2021
Certificate IV Business -
Lonsdale Institute
01.2019
Diploma of Website Design -
Nova International Institute
01.2018
Certificate III Graphic Design -
Nova International Institute
01.2017
Skills
- Appointment scheduling
- Spreadsheet tracking
- Tech-Savvy
- Confidentiality
- Call handling
- Organization skills
- Verbal and written communication
- Multi-line telephone systems
- Customer service
- Attention to detail
- Punctual and reliable
Timeline
Receptionist/Assistant Manager
EMS
02.2024 - Current
Waitress
The Men’s Gallery
04.2017 - Current
Makeup Artist
Freelance
04.2015 - 02.2019
Bartender
The Lakeside Inn
10.2014 - 04.2015
Sales Assistant
Next UK
03.2009 - 10.2014
Certificate IV Business -
Lonsdale Institute
Diploma of Website Design -
Nova International Institute
Certificate III Graphic Design -
Nova International Institute
Certificate IV Personal Training -
Lonsdale Institute
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