Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Webb

Ripley,QLD

Summary

Enthusiastic and dedicated individual with a strong passion for working with people and exceeding sales expectations. Possesses unwavering attention to detail and commitment to excellence, ensuring every customer feels acknowledged, comfortable, and welcomed. Eager to join your team to contribute skills and work ethic, creating a wonderful atmosphere for all. Together, upholding the highest standards of customer service and making a positive impact on our community.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cleaner

Downer
11.2023 - 08.2024
  • Expertly maintained cleanliness in high-trac areas, boosting client satisfaction
  • Utilized eco-friendly products, promoting a sustainable cleaning approach
  • Conducted thorough inspections, ensuring compliance with health standards
  • Demonstrated reliability and punctuality, building trust with clients
  • Managed inventory of cleaning supplies, minimizing waste and costs
  • Achieved a 95% cleanliness rating in client surveys, exceeding expectations

Personal Care Assistant

Blue Care
03.2023 - 11.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.

Retail Sales Associate

Petbarn
10.2022 - 03.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.

Professional Domestic Cleaner

Mums Angels Cleaning
09.2018 - 10.2022
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
  • Prevented pest infestations by properly disposing of waste materials and maintaining clean food storage areas.
  • Increased efficiency by quickly adapting to clients'' individual preferences and requirements for each home environment.
  • Reduced allergens and improved air quality through regular dusting, vacuuming, and mopping.
  • Ensured longevity of home appliances by routinely performing basic maintenance tasks such as filter replacements or surface cleaning on items like ovens or refrigerators.
  • Provided support during special events by offering additional cleaning services in preparation for parties or gatherings.
  • Assisted in maintaining a clutter-free environment, implementing effective organizational systems within clients'' homes.
  • Eliminated germs and bacteria with proper sanitization of high-touch areas such as doorknobs, light switches, and countertops.
  • Upheld strict confidentiality standards when working within private residences, fostering trust between clients and service providers.
  • Maintained a pristine work environment for families, ensuring safety and comfort in their homes.
  • Preserved the integrity of delicate surfaces by selecting appropriate cleaning agents for various materials such as wood or marble flooring.
  • Boosted customer retention rates with exceptional communication skills and timely completion of tasks.
  • Demonstrated attention to detail with meticulous window washing, resulting in streak-free clarity.
  • Collaborated with homeowners to develop customized cleaning schedules that accommodated their lifestyles while maximizing efficiency.
  • Streamlined cleaning routines by organizing supplies and equipment for easy access and use.
  • Exceeded client expectations through tailored services that addressed specific needs including laundry care, ironing, or pet-related tasks.

Education

Helensvale State High School
Helensvale
12.1994

Skills

  • Highly dependable
  • Fast learner
  • Excellent communicator
  • Great Time management skills
  • Excellent attention to detail
  • Excellent customer service skills

Certification

  • FSK20113 Certificate II in Skills for Work and Vocational Pathways
  • Certificate III in Process Plant Operations
  • Retail Assistant Certificate III in Personal Training
  • CN374 Certificate in Hospitality Management
  • CNRPS003 Certificate III in Retailing
  • CNRPS004 Certificate IV in Retailing

Timeline

Cleaner

Downer
11.2023 - 08.2024

Personal Care Assistant

Blue Care
03.2023 - 11.2023

Retail Sales Associate

Petbarn
10.2022 - 03.2023

Professional Domestic Cleaner

Mums Angels Cleaning
09.2018 - 10.2022

Helensvale State High School

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Jennifer Webb