Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Jen White

Jen White

Summary

Experienced leader and facilitator with a focus on strategic human resources and culture change. Demonstrated success in executing holistic strategies for organizational effectiveness and leading transformational initiatives in diverse business contexts. Skilled in coaching teams and individuals, leveraging insights to drive performance improvements. Dedicated to nurturing collaborative learning environments that promote meaningful change.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Director & Principal Consultant

JEN WHITE HR CONSULTING
06.2017 - Current
  • Specialized in strategic advisory, program design, executive coaching, and workshop facilitation.
  • Led full-scale transformations for individuals and organizations across various industries.
  • Provided associate coaching and lead facilitation services with Human Synergistics Australia and Dattner Group.
  • Conducted qualitative culture audits, values development, and organization-wide World Café processes.
  • Facilitated organizational values elicitation, audits, and alignment assessments.
  • Designed and delivered leadership programs to enhance leadership capabilities.
  • Implemented People and Culture strategies to optimize staff performance and engagement.

HR Director ANZ

AVNET / TECH DATA
05.2016 - 06.2017
  • Spearheaded HR team to enhance people capability and transform HR function into strategic asset.
  • Collaborated with HR VP APAC in dynamic, multinational environment.
  • Developed and implemented HR, OD, and IR strategies to establish high-performance culture.
  • Facilitated workshops and provided leadership coaching to develop organizational capabilities.
  • Served as ANZ Change Lead for Project Integration during Avnet's acquisition by Tech Data.
  • Led HR team in delivering customer-focused services and managing employee relations issues.
  • Contributed to local and regional operational plans while advancing change management initiatives.
  • Developed policies and procedures promoting diversity and inclusion across the organization.

Head of People & Culture

PARRAMATTA MISSION (The Uniting Church of Australia)
03.2012 - 10.2015
  • Served as integral Group Executive member for People & Culture and Finance & Administration Committees.
  • Led HR team to enhance leadership, culture, and engagement during transformative growth period.
  • Established organisational capability from minimal foundation through strategic operational leadership.
  • Achieved measurable outcomes with comprehensive People & Culture Plan in geographically dispersed organisation.
  • Directed leadership and manager development programs amidst sector reforms and growth initiatives.
  • Designed cultural change strategies based on Purpose and Values to improve customer service readiness.
  • Fostered stakeholder alignment by conducting a thorough values audit across diverse groups.
  • Realized $4M in annual savings by reducing staff attrition from 65% to 17%.

Learning & Development Manager

IMPERIAL TOBACCO AUSTRALIA
01.2011 - 02.2012
  • Increased Hewitt engagement scores from 65% to 74% by enhancing leadership and cultural practices.
  • Executed executive coaching for Australian Management Team and Corporate Leadership Group to drive growth.
  • Developed comprehensive Learning and Development initiatives, including Leadership Advance Program and compliance training, strengthening leadership effectiveness.
  • Collaborated with RTOs on training design, resulting in frontline staff certifications in Customer Service (Cert III) and Front Line Management (Cert IV).
  • Championed Talent Talks and succession planning strategies to ensure organizational longevity.

Human Resources Operations Manager

IMPERIAL TOBACCO AUSTRALIA
11.2008 - 01.2011
  • Developed onboarding and induction programs to integrate employees into organizational culture effectively.
  • Established a comprehensive national Health and Wellbeing Framework promoting holistic health initiatives.
  • Reviewed all HR policies for adherence to Fair Work Act compliance, ensuring best practices.
  • Managed WH&S and Workers Compensation services delivery for improved workplace safety outcomes.
  • Redesigned compensation and benefits programs to better meet employee needs.

Human Resources Manager, Group Finance & Public Affairs

AMP
06.2005 - 10.2008
  • Developed and implemented HR strategies to achieve Finance and Public Affairs objectives
  • Led the Finance Transformation Program, redesigning processes, centralising 200+ roles, and managing stakeholders to ensure successful adoption of a new operating model
  • Partnered with managers and specialists to design a remuneration framework with market benchmarking and role alignment
  • Oversaw key HR initiatives, including performance management, leadership development, employee engagement, and succession planning
  • Redesigned performance management systems to foster a constructive organisational culture

Human Resources Consultant, Customer Service

AMP
10.2003 - 06.2005
  • Formed Call Centre Services Engagement Strategy resulting in improved employee tenure (85% retention) and benchmark employee engagement survey results
  • Involved collecting and analysing data, consulting with key stakeholders, engaging employee consultation groups, delivering presentation to Management Teams, ongoing monitoring of strategy effectiveness
  • Blueprint and delivered Customer Service Absenteeism Management Strategy resulting in a 40% reduction in absenteeism, created robust processes and procedures, provided education, trend analysis and ER counsel
  • Extensive line HR advice, coaching, recruitment support, change management, employee satisfaction surveys, job design, case management, investigations and WH&S
  • Management of Finance Sector Union relationship

People & Development Coordinator – FS, Property & Disputes

MALLESONS STEPHEN JACQUES
12.2002 - 10.2003
  • Provided an advisory and consultancy service to employees and managers on all aspects of human resources
  • Implemented recruitment and on-boarding, performance management, employee relations, WH&S processes
  • Recommended and established recruitment preferred supplier review panel resulting in consistent and structured processes, procedures and costs

Recruitment Administrator

AMP
03.2002 - 09.2002
  • Responsible for position management, writing position descriptions, publishing vacancies, conducting graduate recruitment interviews, fielding general recruitment enquiries from candidates and hiring managers, reference checking, document preparation and distribution
  • Coordination of recruitment agency preferred supplier review tender process, liaison with agencies on tender information and review status

HR Communications Centre Consultant

AMP
06.2001 - 03.2002
  • HR contact centre role investigating and resolving enquiries on all aspects of human resources - WH&S, Recruitment, HRMS navigation, salary packaging, payroll, employee benefits, EA/ Policy, employee share options, employee superannuation and HR Reports
  • Autonomously managed the Payroll and HR functions associated with the sale of the GIO General Insurance business (3000 employees) to Suncorp Metway resulting in a seamless employee transition

Graduate Recruitment Coordinator

AMP
04.2001 - 06.2001
  • Responsible for stakeholder liaison, candidate care, resume review, reference checking, interview scheduling
  • Lead a project review which resulted in re-designing and documenting the process map for future graduate recruitment at AMP

HR Assistant

PRICEWATERHOUSECOOPERS
12.2000 - 04.2001
  • Provided general HR administration support to the HR team and business clients
  • Management of the induction and orientation process for new employees, resume screening and reference checking external candidates and maintenance of HR databases, reporting, invoice payment

Education

Masters - HRM and IR

The University of Sydney
01.2004

Bachelor - Social Work

The University of Sydney
01.2000

Skills

  • Leadership & management coaching
  • Workshop Facilitation
  • Relationship building
  • Strategic planning
  • Stakeholder engagement
  • Organisational development
  • Financial management
  • Business development

Certification

  • Diamond Power Index (DPI) – Diamond Leadership 2023
  • Organisational Culture Inventory (OCI/ OEI) – Human Synergistics 2020
  • CILCA Accredited Practitioner – Data Drives Insight 2019
  • Leadership Impact (LI) Accreditation – Human Synergistics 2019
  • Management Impact (MI) Accreditation – Human Synergistics 2019
  • Diploma of Professional Coaching - 2018
  • Personality & Ability Assessment/ OPQ – CEB/ SHL – 2016
  • Certified AHRI Member – Australian Human Resources Institute – 2016
  • Member – AHRI Mentor Program - 2016
  • Member - Australian Institute of Company Directors - 2014
  • Myers-Briggs Type Indicator - CCP - 2012
  • Life Styles Inventory (LSI/ GSI) Accreditation – Human Synergistics - 2011
  • Coaching Accreditation - Institute of Executive Coaching – 2011
  • Train the Trainer – Cargyll – 2011
  • Targeted Selection Interviewing – DDI – 2002

Accomplishments

  • Keynote speaker – Human Synergistics Annual Conference 2016: https://www.youtube.com/watch?v=LxkC6SurJlg&t=41s
  • Keynote speaker – Dattner Grant HeSaidSheSaid Leadership Series 2016
  • Contributor – IT Brief – November 2016
  • Featured Contributor – AHRI Magazine January 2017. http://www.hrmonline.com.au/section/featured/courage-essential-successful-leadership/
  • Featured Contributor – Inside HR – January 2017
  • Finalist Australian HR Director of the Year - Australian HR Awards 2014
  • Finalist Best HR Strategic Plan - Australian HR Awards 2014
  • Finalist Employer of Choice - Western Sydney Awards for Business Excellence 2014
  • Finalist Business Leader - Western Sydney Awards for Business Excellence 2014

Timeline

Director & Principal Consultant

JEN WHITE HR CONSULTING
06.2017 - Current

HR Director ANZ

AVNET / TECH DATA
05.2016 - 06.2017

Head of People & Culture

PARRAMATTA MISSION (The Uniting Church of Australia)
03.2012 - 10.2015

Learning & Development Manager

IMPERIAL TOBACCO AUSTRALIA
01.2011 - 02.2012

Human Resources Operations Manager

IMPERIAL TOBACCO AUSTRALIA
11.2008 - 01.2011

Human Resources Manager, Group Finance & Public Affairs

AMP
06.2005 - 10.2008

Human Resources Consultant, Customer Service

AMP
10.2003 - 06.2005

People & Development Coordinator – FS, Property & Disputes

MALLESONS STEPHEN JACQUES
12.2002 - 10.2003

Recruitment Administrator

AMP
03.2002 - 09.2002

HR Communications Centre Consultant

AMP
06.2001 - 03.2002

Graduate Recruitment Coordinator

AMP
04.2001 - 06.2001

HR Assistant

PRICEWATERHOUSECOOPERS
12.2000 - 04.2001

Bachelor - Social Work

The University of Sydney

Masters - HRM and IR

The University of Sydney

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