Jennifer Williams

(Casual contract)

• Ensure safety and comfort of customers onboard aircraft.
• Verify aircraft and passenger compliance with policies, regulations, and safety guidance.
• Resolve passenger medical emergencies during flights.
• Facilitate communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Serve beverages and food items from refreshment carts and provide information about in-flight offerings to passengers.
• Provide service excellence when addressing passengers' needs.
• Perform pre-flight cabin checks to maintain operational safety equipment.
• Monitor cabin during flights and responded to passenger inquiries or issues.
• Demonstrate knowledge of aircraft safety features and emergency equipment.
• Offer personalized assistance to children, elderly and passengers with special needs.
• Support passengers with special needs and provided assistance to wheelchair passengers.

Professional Highlights: (October 2023-March 2025)

• 23 ThankQ's Awarded to date:

Above and Beyond and Exceptional Service

• Planned events for hotels top tier clients within local and international markets
• Event planning for Conferences, Plenary's, Exhibitions and Gala Dinners
• Developed future and repeat business through building rapport with clients, delegates and their guests
• Managed events from inception to completion, giving the highest attention to detail
• Worked closely with both Food and Beverage and Events Operations Managers to ensure a seamless delivery of F&B that are cost effective and serve our client's needs

Professional Highlights:

* Hyatt Regency Customer Survey results: 9/10, 8/10 and 10/10

* HySat Award - Customer Service Excellence

(Post Covid role)

Responsible for the Food and Beverage delivery across ICC Sydney for Retail and Premium Experiences.

• Managed premium Food and Beverage services for Theatre Green Rooms, Dressing Rooms, American Express and Aware Super Theatre member lounges.
• Managed Food and Beverage outlets for Aware Super Theatre, Darling Harbour Theatre and Exhibition Hall
• Maintained the highest standards of client and guest service
• Attended meetings with Live Events Manager and Event Planning Managers to plan logistics for the successful delivery of events, concerts and exhibitions
• Submitted reports to senior culinary management to aid in business decision-making and planning
• Helped train and develop a diverse team of Food and Beverage staff post-Covid as industry was re-opening

(Employed casually then offered Full-Time role)

Senior member of the Supervisory team for the leaders in providing corporate hospitality services.

• Senior Supervisor of Hospitality at NSW Government House
• Supervised Vice Regal, State events, Order of Australia Investiture Ceremonies
• Event planning, supervision and management
• Customer support and troubleshooting
• Staff onboarding, training and staff development
• Managing agency booking diary
• After hours customer and employee support 7 days
• Customer service and troubleshooting

Professional Highlights:

* Senior Supervisor, NSW Government House for Her Royal Highness (HRH) Princess Anne. April 2022

* Worked with industry leaders - Chef Gillaume Brahini, Chef David Allison, Simmone Logue and Chef Simon Ekas

Experience:

* Senior Event Supervisor (up to 1000ppl)

* Boardroom Waitperson, Head Bartender, Cook/Serve

* Executive Floor Manager (Scentre Group / Owners of Westfield)

Work Locations:

* Government House & Parliament House

* ASX Limited, Reserve Bank, Law Firms & Boardrooms

* Stadiums: SCG Suites, Accor Stadium Platinum Members Restaurant, Sydney Football Stadium

* Caterers: Stix Farm, Simon Ekas, Laissez Faire

* National Maritime Museum, The Great Hall (Sydney University), Scentre Group (owners of Westfield)

* Golf Clubs: The Royal Sydney & The Lakes.

* Schools & Colleges:

St Joseph's College Hunters Hill

St Aloysius Catholic College

The Women's College, Camperdown

* Super Yachts & Private Yachts

(Team was stood down June 2021 due to Covid lockdown)

Talent Acquisition and Recruitment in Hospitality Sector - bringing the best people together with best roles Australia wide.

(Offered role by CEO, Sal Navarra at start of Covid pandemic)

Wedding Reception & Function Sales
Work locations:

Montage, Curzon Hall, Oatlands House & Conca D’oro

(Pinnacle Catering is still operating in the Upper North Shore)

• Established long term customer relationships through delivering a consistently high quality customer service experience
• Worked closely with clients in the planning, administration, management and supervision of their events
• Maintained excellent customer service whilst also handling challenging clients in a manner that supported staff and ensured customer satisfaction
• Developed systems and procedures to improve operational quality and team efficiency
• Managed business sales, office administration, rostering, accounting functions and payroll
• Staff recruitment, onboarding and development
• Monitored staffs day-to-day activities and made plans to rectify issues by improving operational systems
• Maintained industry compliance through submitting company to annual accreditation schemes
• Generated revenue growth by successfully securing contracts
• Tracked industry trends to refine company's product offerings
• Promoted business via social media to generate leads and maximise brand identity
• Supported community fundraising efforts for Charities, Sports clubs and Schools

Pinnacle's clients included: Westpac Bank, Austereo Radio (2DayFM), 2MMM Radio, Selley & Yates, Athletes Foot, St Barnabas Church Broadway, St Pius College X College Chatswood, Marist College North Shore, Qantas, Singleton Advertising

K - 12 Boarding & Day school for girls.

Pinnacle Catering provided boarders meals daily for 200 pupils.

Pinnacle catered for all school events and functions for staff, parents, students and their families

Award winning retirement village. Pinnacle Catering provided meals for residents, catering for community events and private functions

Pinnacle Catering provided event catering to the hospital and the SAN Foundation. Catering for meetings, conferences, fundraising events (SAN Run for Life) and community events (Teddy Bears Picnic).

Pinnacle Catering managed the clubs bistro operations. Pinnacle provided catering for both members and their guests including special events and functions.

Restaurant Hostess, Cocktail Bartending & Waiting duties
300+ cover restaurant. Opening and Closing of restaurant
Cellar work - tapping kegs, cleaning beer lines etc

David Jones, Elizabeth Street, Sydney

NSW & ACT territory
Worked directly for Marketing Manager of Levi Strauss Australia Limited
Provided product knowledge & sales training exclusively for David Jones and Myer staff and department managers

My family’s business since 1967. Suppliers to the Printing & Packaging industry