Jennifer Wilson
Thornbury,VIC
Summary
Dynamic and results-oriented HR professional with extensive experience in employee relations, employment law, remuneration review, and organizational restructuring within the energy sector. Skilled in fostering collaborative relationships with stakeholders at all levels, from Executive to operational staff. Proven ability to navigate complex business requirements while prioritizing empathy and building strong interpersonal connections.
Overview
8
8
years of professional experience
Work History
HR Business Partner
AusNet
11.2023 - Current
- Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
- Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
People Advisor
AusNet
06.2023 - 11.2023
- Was part of a project to move from 3 separate HRIS systems to centralising Employee Central into Success Factors. Undertook in depth system testing and facilitated change communications, system training as well as created all user guide materials.
- Facilitated conflict resolution between employees, resulting in stronger working relationships and higher productivity levels.
- Conducted thorough exit interviews to gather valuable insights from departing employees, identifying areas for improvement in company policies and procedures.
- Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
- Addressed employee relations concerns through the appropriate process and conducted in depth investigations into workplace grievances.
- Facilitated people change management processes for organizational restructuring, leading to smoother transitions for impacted employees.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
Business Graduate
AusNet
02.2022 - 06.2023
- Rotated through multiple business units including Sustainability, Strategy and Human Resource Teams.
- Managed time effectively between conflicting priorities, ensuring deadlines were consistently met without compromising work quality.
- Skilled at working independently and collaboratively in a team environment.
- Supported diversity and inclusion programs within the organization, fostering an inclusive work environment for all employees.
- Participated in career fairs, promoting the company brand and attracting top talent for open positions.
- Co-founded and led AusNet's LGBTQIA+ Employee Network Group
- Conducted research on emerging sustainability trends, providing valuable insights to inform business decisions.
- Collaborated with cross-functional teams to integrate sustainability considerations into daily operations and decision-making processes.
Practice Manager
Corenetic Health
03.2020 - 03.2022
- General business administration, Inventory Management, Managed email correspondence with clients and medical professionals, Financial & sales reporting, Utilised Xero to manage financial transactions, Coordinated the hiring and training of staff, Inventory Management & Timesheet Management, Processing insurance claims and Medicare billing, Led my team to success in exceeding KPIs and customer expectation, Utilised Excel to capture and record important data, Conducted performance reviews, Supervised and coordinated a range of daily administration and customer service activities, Managed phone and email communication, Diary management, Troubleshooting, Maintained computerised record management systems to record patient information and generate reports
Store Manager
Oscar Wylee
11.2020 - 01.2022
- General business administration, Inventory Management, Managed email correspondence with clients and medical professionals, Financial & sales reporting, Utilised Xero to manage financial transactions, Coordinated the hiring and training of staff, Inventory Management & Timesheet Management, Processing insurance claims and Medicare billing, Led my team to success in exceeding KPIs and customer expectation, Utilised Excel to capture and record important data, Conducted performance reviews, Supervised and coordinated a range of daily administration and customer service activities, Managed phone and email communication, Diary management, Troubleshooting, Maintained computerised record management systems to record patient information and generate reports
Optical Assistant
Oscar Wylee
11.2019 - 11.2020
- Supervised, coordinated and delegated a range of daily administration and customer service activities of a clinical team consisting of up to 12 optical assistants, Maintained computerised management systems to record and process patient information and generate reports, Surpassed sales targets through implementation of effective customer service strategies, Enhanced customer satisfactions by investigating, troubleshooting and resolving issues efficiently, Received multiple positive reviews from customer feedback surveys, which acknowledged dedication to excellent customer service standards, Provided training to new staff members, educating them on various optical dispensing processes, customer service tasks, product specifications and company protocols
Supervisor
Specsavers
10.2015 - 11.2019
- Supervised, coordinated and delegated a range of daily administration and customer service activities of a clinical team consisting of up to 12 optical assistants, Maintained computerised management systems to record and process patient information and generate reports, Surpassed sales targets through implementation of effective customer service strategies, Enhanced customer satisfactions by investigating, troubleshooting and resolving issues efficiently, Received multiple positive reviews from customer feedback surveys, which acknowledged dedication to excellent customer service standards, Provided training to new staff members, educating them on various optical dispensing processes, customer service tasks, product specifications and company protocols
Education
RMIT University
Melbourne, Victoria01.2020
Centre for Adult Education
Melbourne, Victoria01.2017
Skills
- Employment law
- Benefits Administration
Accomplishments
- AusNet Young Professional of the year, 2022
- AusNet Inclusion & Diversity Champion for my part in the founding and leading of the LGBTQIA+ Pride Employee Network Group (2022)
Affiliations
- Australian Human Resources Institute
Timeline
HR Business Partner
AusNet
11.2023 - Current
People Advisor
AusNet
06.2023 - 11.2023
Business Graduate
AusNet
02.2022 - 06.2023
Store Manager
Oscar Wylee
11.2020 - 01.2022
Practice Manager
Corenetic Health
03.2020 - 03.2022
Optical Assistant
Oscar Wylee
11.2019 - 11.2020
Supervisor
Specsavers
10.2015 - 11.2019
RMIT University
Centre for Adult Education
Similar Profiles
Max BirjakMax Birjak
Project Controller at AusNetProject Controller at AusNet
Andrew KitanovskiAndrew Kitanovski
Talent Acquisition Specialist at AusNetTalent Acquisition Specialist at AusNet
Daniel HallDaniel Hall
Energy Project Coordinator at AusNetEnergy Project Coordinator at AusNet
Sai Praveen Chowdary GangineniSai Praveen Chowdary Gangineni
Service Desk Technician at AusnetService Desk Technician at Ausnet
Alfred BernardiAlfred Bernardi
Carpenter at Builtlux CarpentryCarpenter at Builtlux Carpentry