Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

JENNIFER WRIGHT

Cannon Hill,QLD

Summary

Highly organised and self motivated professional with proven leadership, management and customer relation skills. Ability to work autonomously or as part of a team, with and exceptional attention to detail and data management skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Building Services Coordinator

Protective Services, Queensland Police Service
04.2023 - Current
  • Managed a team of security personnel, providing regular training for improved performance and professional growth.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Aided in the development of enhanced security protocols for base access control points, streamlining the entry process while upholding high security standards.
  • Gathered and organized materials to support operations, including creating and formatting operational guides for programs and procedures within the Supreme and District Courts .
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Creation and amendment of Emergency Evacuation and Crisis Response Plans as the Chief Warden for the Supreme and District Courts.
  • Enhanced security by conducting regular audits and inspections of Hardware and Access Modules.
  • Assessed potential risks and developed contingency plans for various emergency scenarios, ensuring preparedness at all times.
  • Identified opportunities for process improvements, leading to more efficient client services operations.

Senior Protective Services Officer

Protective Services, Queensland Police Service
04.2021 - 04.2023
  • Maintained detailed records of daily activities, incidents, and observations for accurate reporting purposes.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Operated and maintained surveillance equipment.
  • Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
  • Mentored new team members, ensuring a smooth onboarding process and integration into the work environment.


Dan Instructor / Co-Founder

Brisbane Tae, Do Academy, BTA, SEQ
01.2020 - 03.2022
  • Teaching children 5-16 and adults 16+
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Boosted student performance by providing individualized support and targeted feedback.

Group Fitness Coach

Jetts Fitness
05.2020 - 01.2022
  • Led weekly classes for up to 12 individuals with consistent participation and positive feedback.
  • Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Manager / Assistant Manager

Australia the Gift
02.2014 - 03.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with 10+ staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Education

Bachelor of Justice - Criminology And Policing

Queensland University of Technology
Brisbane, QLD
11.2016

Skills

  • Customer Service
  • Data Entry
  • Document Management
  • Administrative Leadership
  • Operations Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Staff Training
  • Team motivation

Certification

  • CGFI - Certified Group Fitness Instructor
  • CPT - Certified Personal Trainer

References

Horopapera DENNY 

Protective Services Group

Site Coordinator - Queensland Cultural Centre 

0476 943 406


Andrews Nichols

Department of Justice and Attorney General 

Court Security Manager 

3738 8002




Timeline

Building Services Coordinator

Protective Services, Queensland Police Service
04.2023 - Current

Senior Protective Services Officer

Protective Services, Queensland Police Service
04.2021 - 04.2023

Group Fitness Coach

Jetts Fitness
05.2020 - 01.2022

Dan Instructor / Co-Founder

Brisbane Tae, Do Academy, BTA, SEQ
01.2020 - 03.2022

Manager / Assistant Manager

Australia the Gift
02.2014 - 03.2021

Bachelor of Justice - Criminology And Policing

Queensland University of Technology
JENNIFER WRIGHT