Jennifer Wylie
Sydney
Summary
Versatile and dynamic, with a proven track record at Ploos, I excel in high-pressure environments, showcasing strong multitasking and exceptional customer service skills. Spearheaded initiatives to enhance dining experiences, achieving significant improvements in customer satisfaction and operational efficiency. Adept at fostering team collaboration and maintaining rigorous standards of cleanliness.
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Overview
5
5
years of professional experience
Work History
Bartender
Ploos
06.2024 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Created a range of new speciality cocktails and mocktails.
- Assisted in making syrups, fresh juices and garnishes.
Host
Ploos
06.2024 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Waitress Supervisor
Ploos
06.2024 - 01.2025
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Support Worker
Wellways
11.2020 - 05.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Waitress Supervisor
Brewhaha! Coffee & Sweet Treats
02.2020 - 10.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Catering Server
The Roo Brothers
06.2021 - 11.2022
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
Education
Bachelor of Laws/ Bachelor of Criminology - Law And Social Science
Western Sydney University
Sydney, NSW01-2026
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Cleanliness and hygiene
- Outgoing personality
Languages
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Bartender
Ploos
06.2024 - 01.2025
Host
Ploos
06.2024 - 01.2025
Waitress Supervisor
Ploos
06.2024 - 01.2025
Catering Server
The Roo Brothers
06.2021 - 11.2022
Support Worker
Wellways
11.2020 - 05.2024
Waitress Supervisor
Brewhaha! Coffee & Sweet Treats
02.2020 - 10.2023
Bachelor of Laws/ Bachelor of Criminology - Law And Social Science
Western Sydney University
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