Jennifer (Jenny) Shroff
Broken Hill,NSW
Summary
When I left high school in 1982, I went on to complete the Food and Beverage Management Certificate at Regency Park College of TAFE in SA.
I worked mainly at Oberoi Adelaide as well as numerous restaurants/motels/nightclubs in Adelaide. This was a requirement of the Food and Beverage Management Certificate to gain as much experience as possible.
I continued to work in the hospitality industry in America, then Adelaide, Melbourne and Sydney until 2004 and then went on to complete my teaching degree.
I have continued to renew my Competency Card NSW over the years as I am a member of Rotary and have volunteered my services to do bar work and waitressing in the Southern Highlands and Broken Hill donating the money earned to Rotary.
example of events included
Bong Bong Races Southern Highlands, Bar Work
St Pats Races Broken Hill, Bar and Waitressing
The Red Hot Summer Concerts in Broken Hill, Bar Work
Overview
42
42
years of professional experience
Work History
Teacher of Students With Hearing Impairments
Department Of Education
02.2009 - 12.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Bartender/Waitress/Kitchen Hand/Barista
Hotel Australia
01.1982 - 05.1985
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Masters of Disability Studies, Hearing
Macquarie University
Sydney, NSW11.2019
Skills
- Teacher of Students with Hearing Impairment
- Hospitality and service industry background
Timeline
Teacher of Students With Hearing Impairments
Department Of Education
02.2009 - 12.2023
Bartender/Waitress/Kitchen Hand/Barista
Hotel Australia
01.1982 - 05.1985
Masters of Disability Studies, Hearing
Macquarie University
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