Summary
Overview
Work History
Skills
Additional Information
Work References
Personal Information
Timeline
Generic

Colleen Morrow

Glengarry,VIC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Merchandiser

Profile Goods
05.2023 - Current
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.

Produce Manager

Coles Supermarket
01.2012 - 12.2021
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Increased sales by creating attractive and well-organized displays for fresh food items.
  • Maintained a clean, safe, and sanitary work environment according to health department guidelines.
  • Enhanced customer satisfaction by ensuring consistent quality and freshness of produce.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.

Shop Manager

Riviera Trading Post
01.2008 - 12.2012
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Maintained a clean and organized store environment for improved customer satisfaction and easy navigation.
  • Contributed to the growth of repeat clientele by building strong relationships with customers and addressing their needs promptly.
  • Assisted in the acquisition of antique pieces by researching potential items, determining their value, and negotiating prices with sellers.

Assistant Manager

Franklins Supermarket
  • Completed a 12 month traineeship and upskilled to become manager
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Relief Manager

Franklins Supermarket
  • Enhanced customer satisfaction by addressing concerns and resolving issues promptly.
  • Streamlined operational procedures to increase employee productivity and overall efficiency.
  • Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
  • Ensured a clean and well-organized store environment for an improved shopping experience.

Stock Controller

Franklins Supermarket
  • Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
  • Streamlined stock management processes for increased efficiency and reduced waste.
  • Optimized warehouse organization for improved accessibility and faster order fulfillment times.
  • Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.

Skills

  • Operations Management
  • Employee Scheduling
  • Cost Reduction
  • Employee Performance Evaluations
  • Task Delegation
  • Money Handling
  • End of month stocktakes
  • Customer Relationship Management (CRM)
  • Staff Supervision
  • Staff Management
  • Pricing
  • Gross profit management
  • Merchandising
  • Health and safety
  • Ordering
  • Stock rotation and packing
  • House keeping

Additional Information

In employing myself with your company I would give you my 100% work ethic and passion. I pride myself on my commitment to my workplace and team members. My compassion, respect, integrity, and empathy are held to a high standard. I look forward to meeting and discussing my future with your company.

Work References

  • Alex Muir, Dept Manager, 0438017911
  • Conrad Taylor, Coles Manager Morwell, 0431793811
  • Adrian Scott, CEO Sandown Greyhound Racing Club, 0478095537

Personal Information

Date of Birth: 31/12/1965

Timeline

Merchandiser

Profile Goods
05.2023 - Current

Produce Manager

Coles Supermarket
01.2012 - 12.2021

Shop Manager

Riviera Trading Post
01.2008 - 12.2012

Assistant Manager

Franklins Supermarket

Relief Manager

Franklins Supermarket

Stock Controller

Franklins Supermarket

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Colleen Morrow