BBA - Marketing And International Business Management
Chinese University of Hong Kong
Hong Kong07.2010
Jennifer Ying Na Ngai
Altona,VIC
Summary
Conscientious candidate enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Skilled at applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity.
Education
Timeline
STEM Workshop Volunteer
CoderDojo Altona North
01.2024 - Current
Retail Store Manager
Majorcellar Company Limited
02.2018 - 01.2019
Account Manager
Questex Media Group
07.2017 - 01.2018
Women Techmaker Ambassador
Google Developer Groups Hong Kong
01.2017 - 01.2021
Secretary
Tsinghua University EMBA Alumni Association
01.2013 - 01.2015
Manager of Operations
Jat Zeon Food Company Limited
07.2012 - 12.2016
BBA - Marketing And International Business Management
Chinese University of Hong Kong
Skills
- Community Relationship Building
- Event Setup
- Project management
- Customer Management
- Brand Awareness
- Continuous Learning
- Flexible and Adaptable
- Attention to Detail
- Bookkeeping
- Event Planning
Work History
STEM Workshop Volunteer
CoderDojo Altona North
01.2024 - Current
- Participated in volunteer training to learn about Scratch and Micro:bit
- Guided primary school students to STEM tools and resources
- Maintained neat, and operational facilities to serve program needs
Women Techmaker Ambassador
Google Developer Groups Hong Kong
01.2017 - 01.2021
- Increased attendee satisfaction by designing engaging and interactive programs for conferences and workshops.
- Maintained clear communication channels between all parties involved in event planning process, ensuring timely updates and issue resolution.
- Managed registration processes efficiently to ensure seamless guest experiences at events.
- Managed day-of logistics and arranged availability of audio-visual equipment, transportation, displays and props.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Developed event topics and chose features speakers.
- Created detailed event plans and master task list documentation.
- Maintained budgets to comply with timelines and control costs.
- Analyzed customer feedback data to inform event design decisions and service improvements.
- Experienced with productivity tools such as Slack, Zoom and Google products including Meet, Material Design, Form, Presentation, Calendar, Docs and Sheets.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
Retail Store Manager
Majorcellar Company Limited
02.2018 - 01.2019
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Increased average transaction value by up-selling products, promoting add-ons, and cross-selling complementary items.
- Performed financial transactions accurately and efficiently using point-of-sale equipment.
- Maintained clean and organized store appearance to enhance overall shopping experience for customers.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Solved problems and resolved conflicts for team members.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
Account Manager
Questex Media Group
07.2017 - 01.2018
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential up-sell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
Manager of Operations
Jat Zeon Food Company Limited
07.2012 - 12.2016
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Drove revenue growth through identification of new market opportunities and expansion of existing products offerings.
- Oversaw day-to-day production activities in accordance with business objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maximized sales by creating exciting merchandise displays and store layouts to catch attention of store customers.
- Implemented loyalty program that boosted repeat business and increased overall sales revenue.
- Led hiring, onboarding and training of new hires on proper protocols and customer service standards.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supported financial director to prepare internal and regulatory financial reports, balance sheets and income statements.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Checked payroll, supplier & vendor payments, and other accounting disbursements on Xero.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Secretary
Tsinghua University EMBA Alumni Association
01.2013 - 01.2015
- Booked airfare, hotel, and ground transportation to coordinate office travel
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings
- Entered data into spreadsheets and updated alumni contacts to keep records current
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained accurate records of association expenses and donations
Overview
12
12
years of professional experience
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