Jennifer Woodley Smith

Work History

St Albert's College

08.2018 - Current

Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
Promoted a positive work environment through proactive conflict resolution tactics during interpersonal disputes among employees.
Maintained open lines of communication between departments through effective liaison duties that fostered collaboration efforts.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Consulted with leadership to identify processes requiring improvement to support growth and success.
Composed inter-office correspondence and provided product and service information to customers.
Booked airfare, hotel, and ground transportation to coordinate office travel.
Managed phone and email correspondence and handled incoming and outgoing mail..
Assisted coworkers and staff members with special tasks on daily basis.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Volunteered to help with special projects of varying degrees of complexity.

Newling Gardens Retirement Village

08.2017 - 08.2018

Increased team productivity by implementing streamlined processes and effective communication strategies.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Improved marketing to attract new customers and promote business.
Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.