JENNILYN FAGSAO
263 Troughton Road Coopers Plain ,QLD
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Sofitel Brisbane
10.2022 - Current
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
- Investigating and addressing complaints regarding poor housekeeping service.
- Issuing cleaning supplies and equipment to housekeeping staff as needed.
- Performing various cleaning duties in instances of staff shortages.
- Providing training to the housekeeping staff.
Ac Restaurant Manager Assistant
Susan T. Sagalto
11.2021 - 09.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Apartment Cleaner
Luisa Biangdan
06.2019 - 09.2021
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Factory Production Worker
Au Optronics
03.2016 - 03.2019
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Operated [Number] machines proficiently and in compliance to safety standards.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Used equipment properly to avoid workplace hazards or injuries.
- Tester
Education
No Degree - Housekeeping
Meridian Paramedical And Technical Institute
Philippines07.2012
Bachelor of Science - Tourism
University of The Cordilleras
Philippines05.2012
High School Diploma -
Saint Vincent High School
Philippines04.2009
Skills
- Cleaning Practices
- Task Assignment
- Employee Evaluations
- Ordering Cleaning Supplies
- Staff Scheduling
- Staff Evaluations
Timeline
Housekeeping Supervisor
Sofitel Brisbane
10.2022 - Current
Ac Restaurant Manager Assistant
Susan T. Sagalto
11.2021 - 09.2022
Apartment Cleaner
Luisa Biangdan
06.2019 - 09.2021
Factory Production Worker
Au Optronics
03.2016 - 03.2019
No Degree - Housekeeping
Meridian Paramedical And Technical Institute
Bachelor of Science - Tourism
University of The Cordilleras
High School Diploma -
Saint Vincent High School