Jenny Alemany

• Oversee the daily operations of the housekeeping department, ensuring all rooms and public areas meet the establishment’s cleanliness and hygiene standards.
• Develop and implement housekeeping systems and procedures to increase efficiency, effectiveness, and quality of service.
• Manage inventory control for all cleaning supplies, tools, and guest amenities, ensuring adequate stock levels are maintained and budget constraints are adhered to.
• Recruit, train, and supervise housekeeping staff, including conducting performance evaluations and addressing any disciplinary issues.

• Supervised daily operations including scheduling shifts, assigning duties.
• Developed a system for tracking inventory and ordering supplies as needed
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Managed customer service inquiries and complaints in a timely manner.
• Created and managed budgets for travel, training, and team-building activities.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.

As a part of a member of an Airline Company, I was responsible for issue, processing and controlling purchase orders related to aircraft technical spares and equipment as requested by SKY Airline Engineering and Technical Management.

• Completed high-level aviation and non-aviation purchasing tasks including processing, movement and tracking of purchase orders until fulfillment.
• Negotiated prices, discount terms and transportation arrangements with suppliers.
• Collaborated with company managers regarding product pricing, promotions and markdowns.
• Tracked and approved procurement plans and inventory levels.
• Maintained supplier relationships to improve lead time, cost and quality.
• Requested pricing quotes from suppliers to determine best source of supply.
• Purchased the highest quality products for the lowest possible price.
• Performed inventory counts and ordered materials.
• Coordinated inventory, stocking and ordering.
• Entered information into system to update status reports.
• Coordinated receipt of incoming materials and verified accuracy of items received.
• Outlined production commitments and product timetables using sales forecast information and consumer trends.

As part of an important Holding Company in Chile, I was Admin Receptionist and this was my responsibilities and duties.

• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending correspondence, organizing documents and rearranging schedules.
• Sorted incoming mail and directed to correct personnel each day.
• Reception and verified of documents, contracts, invoices and records.
• Scheduled meetings, attended management requests.
• Answered office phone and emails to schedule appointments, answer questions and document information.
• Pulled and organized requested documentation.
• Performed other general administrative duties to the business as was required.

As part of a member of a freight forwarding company, I was responsible for management the daily operations in both Imports/Exports & Customer Service, supporting and completing records for all import and export transactions, working directly with internal and external customers to include documentation management.

• Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
• Prepared and processed import and export documentation according to customs regulations, laws and procedures.
• Assisted with shipping, receiving and record keeping for International Trading Transactions.
• Coordinated customer shipments with the origin office, whilst continuing to monitor shipments until destination delivery.
• Updated clients regarding order status including delays.
• Provided a personalized and customized service solution to clients.
• Responded to customer service inquiries by phone and email.
• Tracking shipments and sending regular status reports to clients.
• Developed and maintaining strong client relationships.
• Updated customers on their export/import shipments.
• Interfaced with customs agents, warehouse staff, shipping department, forwarders and clients.
• Prepared reports required by management or governmental agencies.
• Monitored shipments and obtained clearance from customs and other agencies.
• Resolved customer complaints or answered customers questions.
• Facilitated communication between company, customers and overseas partners to maintain efficient operations.
• Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
• Identified needs of customers promptly and efficiently.
• Uploaded documents to control sites, tracked transmittals and coordinated revisions.