Jenny Amatto
Dubbo,NSW
Summary
An experienced team leader with a proven track record at Westhaven Association Accommodation Pty Ltd, enhancing customer satisfaction through effective conflict resolution and performance management. Skilled in coaching and mentoring, I foster a culture of continuous improvement, empowering teams to exceed goals while maintaining high-quality service standards.
Overview
19
19
years of professional experience
Work History
Team Leader
Westhaven Association Accommodation Pty Ltd
09.2013 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
AIN/Supervisor
Dubbo RSL Aged Care
09.2005 - 09.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
TAFE
NSWSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Work Planning and Prioritization
- Documentation and reporting
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Leading team meetings
- Shift scheduling
- Team Check-ins
- Budget management
- Task prioritization
Timeline
Team Leader
Westhaven Association Accommodation Pty Ltd
09.2013 - 09.2024
AIN/Supervisor
Dubbo RSL Aged Care
09.2005 - 09.2013
TAFE
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