Jenny Atua
Mount Druitt,NSW
Summary
Accomplished Pick Packer and Customer Service Representative with a proven track record at The Super Retail Group, enhancing packing efficiency and customer satisfaction. Skilled in Quality Assurance and Problem-Solving, I have consistently maintained safety protocols and improved client retention through empathetic dispute resolution. My approach has significantly contributed to a safer, more productive work environment and positive customer experiences.
Overview
6
6
years of professional experience
Work History
Pick Packer
The Super Retail Group
Erskine Park, NSW
03.2023 - 09.2024
- Maintained a clean and organized work environment, promoting safety and productivity.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Customer Service Representative
Coles
Mount Druitt, NSW
08.2021 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Best and Less
Mount Druitt, NSW
08.2018 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate III - Hospitality
Chifley College Senior Campus
Mount Druitt, NSW02.2021
Skills
- Packing boxes
- Product Packaging
- Warehouse Safety
- Labeling
- Quality Control
- Safety Protocols
- Hand-Eye Coordination
- Quality Assurance
- Product Organization
- Team Collaboration
- Problem-Solving
Timeline
Pick Packer
The Super Retail Group
03.2023 - 09.2024
Customer Service Representative
Coles
08.2021 - 12.2023
Customer Service Representative
Best and Less
08.2018 - 09.2020
Certificate III - Hospitality
Chifley College Senior Campus