Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jenny Chau

Green Valley,NSW

Summary

Experienced professional with a Certificate III in Early Childhood Education and over 2 years of dedicated service. Skilled in developing and implementing engaging lesson plans to foster children's intellectual development. Demonstrates strong organizational skills with meticulous attention to detail, excelling both independently and within collaborative teams. Proficient in food preparation and inventory management, consistently delivering outstanding customer service in fast-paced settings.


Additionally, a Certified III Makeup Artist with 4 years of freelance experience specializing in natural, timeless looks and avant-garde styles. Recognized for advanced proficiency in makeup application techniques and building enduring client relationships. Effective in educating customers on product benefits for at-home use.


I also leverage my expertise in customer service and sales at Pop Mart, enhancing customer satisfaction and fostering loyalty. Proficient in cash handling and adaptable to dynamic environments, I contribute to team efforts and optimize inventory management for an exceptional shopping experience.

Overview

5
5
years of professional experience

Work History

Sales Assistant

Pop Mart
07.2024 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Executed visual merchandising strategies to attract customers and drive sales.

Makeup Artist

Freelance
01.2020 - Current
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.

Educator Assistant

St George Montessori Early Learning Centre
12.2021 - 04.2024
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
  • Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.

Kitchen Hand

Sushiya
05.2021 - 12.2021
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prepared high-quality seafood, rice and ingredients for sushi.
  • Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
  • Enhanced customer satisfaction by crafting visually appealing and delicious sushi rolls with precision and attention to detail.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.

Sales Assistant

Mooi
12.2019 - 02.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Education

Certificate III - Makeup

TAFE
Liverpool
06.2024

Certificate III - Early Childhood Education

Benchmark College
12.2023

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Cash Register Operation
  • Point of sale operation
  • Opening and closing procedures
  • Visual Merchandising
  • Customer Service
  • Adaptable and Flexible
  • Attention to Detail
  • Creative Thinking
  • Positive Customer Engagement
  • Building Customer Loyalty
  • Product Knowledge
  • Flexible Hours
  • Inventory and Stocking
  • Teamwork and Collaboration
  • Processing payments

References

Name: Maddison Yates 

Relationship: (Former Co-Worker) 

Company: St George Montessori Early  Learning Centre

Email: maddieyates1616@gmail.com

Mobile: 0452151680


Name: Stephanie Aguila

Relationship: (Former Manager) 

Company: St George Montessori Early  Learning Centre

Email: stephanieaguila@hotmail.com

Mobile: 0431770800

Timeline

Sales Assistant

Pop Mart
07.2024 - Current

Educator Assistant

St George Montessori Early Learning Centre
12.2021 - 04.2024

Kitchen Hand

Sushiya
05.2021 - 12.2021

Makeup Artist

Freelance
01.2020 - Current

Sales Assistant

Mooi
12.2019 - 02.2021

Certificate III - Makeup

TAFE

Certificate III - Early Childhood Education

Benchmark College

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Jenny Chau