Jenny Chen
Castle Hill
Summary
Experienced and results-driven Shift Supervisor with a strong background in team leadership, operations management, and customer service. Skilled in coordinating daily activities, optimizing workflows, and motivating staff to meet performance goals. Proven ability to handle high-pressure environments, resolve conflicts, and ensure compliance with safety and quality standards. Dedicated to fostering a positive work culture and driving operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
10.2022 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
Shift Supervisor
Starbucks
04.2019 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Sale Representative
Roxy and DC
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Arts - Applied English
Chihlee University of Technology
Taiwan06-2015
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales closing
- Product and service sales
- Client service
- Performance improvement
- Strategic planning
Certification
First Aid
Languages
Chinese
English
Timeline
Shift Supervisor
Starbucks
10.2022 - Current
Shift Supervisor
Starbucks
04.2019 - 07.2022
Sale Representative
Roxy and DC
Bachelor of Arts - Applied English
Chihlee University of Technology
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