Summary
Overview
Work History
Education
Skills
Career Objective
Interests
Referees
Operational Skills
Summary
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Jenny Christensen

Calliope,QLD

Summary

Customer-focused Retail Assistant with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Life Coach

Compassion Coaching
Brisbane, Qld
01.2019 - 12.2022
  • Developed and implemented individualized life coaching plans for clients.
  • Facilitated group workshops to help individuals identify and achieve their goals.
  • Provided guidance on how to make decisions around career choices, relationships, and other life changes.
  • Assisted clients with developing problem solving skills to manage difficult situations.
  • Conducted one-on-one sessions with clients to discuss progress towards goals and strategies for improvement.
  • Encouraged self-reflection through journaling exercises and open dialogue about personal values and beliefs.
  • Supported clients in setting realistic expectations for themselves based on current circumstances and resources available.
  • Fostered an environment that was safe for honest exploration into issues related to personal growth.
  • Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.
  • Led group sessions and encouraged discussion to improve results for individuals.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
  • Co -Facilitate Life Coaching Course
  • Supervisor/Mentor Coach for Life Coaching Course participants
  • Write and Facilitate Personal Growth Workshops

Merchandiser

BSG Distributers
Gladstone
02.2017 - 05.2022
  • Vendor Refill and Merchandising within Bunnings Warehouse
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Created merchandising plans based on customer buying habits and trends in the industry.
  • Organized displays according to company standards and specifications.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Assisted customers with locating desired items within store locations.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Coordinated promotional events such as special sales or clearance items.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Built product displays and placed appropriate signage for merchandise.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Displayed appropriate signage for products and sales promotions.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Printed labels and tags for for-sale merchandise.
  • Communicated and coordinated planogram execution with store management.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Cleaned and organized display cases, shelves and aisles.
  • Built effective partner store relationships to improve customer satisfaction.

Merchandiser

Strikeforce AMC
Gladstone, Qld
08.2016 - 05.2022
  • Vendor Refill and Merchandising within Bunnings Warehouse,
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Researched new products to determine potential success in assigned stores.
  • Organized displays according to company standards and specifications.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
  • Assisted customers with locating desired items within store locations.
  • Maintained a clean and organized work environment at all times.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
  • Coordinated promotional events such as special sales or clearance items.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Built product displays and placed appropriate signage for merchandise.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Printed labels and tags for for-sale merchandise.
  • Communicated and coordinated planogram execution with store management.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Level One Employee

Australian Election Commission
Gladstone, Qld
06.2016 - 07.2016
  • Counting votes for Federal Election
  • Tabulating Results of Votes
  • Input of results
  • Teamwork
  • Provided assistance to voters by explaining voting procedures and answering questions.
  • Verified voter eligibility through checking identification and confirming registration information.
  • Assisted in setting up the polling station prior to opening time, including arranging chairs and tables for voters.
  • Ensured compliance with election laws and regulations throughout the day of voting.
  • Collected completed ballots from voters and securely stored them until closing time.
  • Conducted post-election duties such as counting ballots and preparing reports for certification by election officials.
  • Observed security protocols while transporting ballots between polling places and central counting offices.

Sales Assistant

RSEA
Gladstone, Qld
02.2013 - 08.2013
  • Customer Service,
  • Fitting Clothing and Footwear,
  • Liaising with Suppliers,
  • Stock Control,
  • Picking Orders
  • Training Staff
  • Assisted in creating displays to promote products.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.

Retail Manager

Priceline Pharmacy Gladstone
Gladstone, Qld
04.2012 - 07.2012
  • Quality Control for Pharmacies
  • Developed strategies for increasing sales and improving customer service.
  • Implemented new policies and procedures to improve efficiency.
  • Analyzed financial data to identify areas of improvement for profitability.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
  • Reviewed sales figures regularly to determine staffing needs during peak times.
  • Attended trade shows, conferences, and other industry events to stay current with trends.
  • Established relationships with key suppliers in order to secure competitive pricing options.
  • Monitored inventory, cash and payroll processes to keep location running smoothly.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Maintained store staff by recruiting, orienting and training employees.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Effectively managed inventory controls and re-orders within budget guidelines.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Builders Coordinator (Department Manager)

Bunnings Warehouse Gladstone
Gladstone, Qld
04.2010 - 03.2012
  • Commercial/Trade Sales and Consumer Sales, Company Policies and Procedures,
  • Performance Management of Team Members
  • Liaising with Complex and Operation Managers
  • Business and Department plans
  • Liaising with Suppliers,
  • Occupational Safety Policies and Procedures,
  • Create a strong cultural environment
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Developed strategies to improve operational procedures and reduce costs.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Assisted with the preparation of presentations for senior management meetings.
  • Organized team events to promote a positive work environment.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Conducted interviews with potential candidates for open positions within the organization.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Organized travel plans for business trips including flights, hotels, car rentals.
  • Planned and managed operations to achieve objectives within budgets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Maintained adequate staffing to meet objectives within budget.

Team Member/Sales Assistant/Trainee Manager

Bunnings Warehouse Gladstone
Gladstone, Qld
03.2007 - 04.2010
  • Bunnings Management Traineeship
  • Department SupervisorSafety Committee Chairman
  • Liaising with Suppliers
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Resolved customer issues promptly in a professional manner.
  • Prepared reports on sales activities, customer feedback, and inventory status.
  • Assisted management in developing marketing strategies to increase sales.
  • Attended staff meetings to stay updated on company policies and procedures.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Trained new team members using approved training materials and information.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Stayed informed of company and store updates from leadership.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Participated in and contributed to meetings by sharing concerns and ideas for improvements.
  • Monitored and supported proper electronic shelf label signage.
  • Cross-trained in other departments within the store including checkout counter operations.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained records related to sales for store management.
  • Facilitated group discussions among participants during trainings.
  • Provided one-on-one coaching to individual employees who are struggling with certain topics.
  • Documented all activities related to employee training programs.
  • Collaborated with managers to identify areas where additional skills are needed by staff members.
  • Participated in meetings with other trainers to discuss strategies for improving learning outcomes.
  • Prepared reports summarizing results from evaluation assessments after each session concluded.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Developed essential skills and techniques through diligent practice.
  • Collaborated with senior employees and managers to fill in wherever needed.
  • Shadowed managers and senior employees to gain experience, noting down observations.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Assessed company operations for compliance with safety standards.
  • Analyzed key performance indicators to identify effective strategies.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Provided leadership during times of organizational change or crisis situations.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

Education

Diploma in Retail Management - Retail

Macquarie University
Via Brisbane Learning
11-2011

Skills

  • Excellent Customer Service
  • Retail Store Operations and Merchandising
  • Interpersonal and Written Communication
  • Excellent Leadership Skills
  • Time Management
  • Uses Initiative
  • Cash Handling
  • Teamwork and Collaboration
  • Loss Prevention
  • Learns new skills quickly and easily
  • Goal Setting
  • Group Facilitation
  • Building Rapport

Career Objective

To be the best person and employee I can be in every new role. To grow as a team member and be courageous, empowered and use my initiative to play a vital part within the company I work with. To set goals to become a strong, loyal and empathetic leader and represent my employer in a respectful and professional manner at all times

Interests

  • Personal Development
  • Insight Women’s Circle
  • Developing parenting programs
  • Photography
  • Scrapbooking
  • Reading
  • Travel
  • Camping
  • Music
  • Bull Terriers and Bull Terrier Rescue and Homing

Referees

  • Glen Lane, Ex Complex Manager, Bunnings Warehouse, 0488 090 113
  • Julie Wood, Coordinator, Bunnings Gladstone, 0421 182 884

Operational Skills

  • Diploma of Management
  • KPI’s
  • Profit and Loss
  • Business Planning
  • Budgets
  • Occupational Safety Policies and Procedures
  • Performance Management
  • Stock Control
  • Rostering
  • Customer Focus
  • Merchandising
  • Recruitment
  • Computer Operations
  • Administration skills
  • Problem Solving
  • Creating a strong and happy working environment
  • Food Safety Level 1

Summary

Experienced Retail Manager Strong background in Retail and Customer Service Demonstrated ability to develop new skills and progress to higher roles with my employer Demonstrated skills in on the job training and coaching of others Strong focus on creating a safe, happy and cultural working environment.

Affiliations

  • Life Coach /Mentor for inSight Gladstone Support Circles
  • Facilitate inSight Training for Leaders and Supporters
  • Volunteer Crew Member for Personal Growth Courses
  • Pickle Ball team player
  • Caravan and Camping
  • Jigsaw builder
  • Administration of Facebook Bull Terrier Group

Accomplishments

  • Award in Honesty, Bunnings Warehouse
  • Award in Customer Service, Bunnings Warehouse
  • Award in Teamwork, Bunnings Warehouse

Certification

  • Certified Life Coach
  • Certified NLP Practitioner
  • Certified Ericksonian Hypnotherapist

References

References available upon request.

Timeline

Life Coach

Compassion Coaching
01.2019 - 12.2022

Merchandiser

BSG Distributers
02.2017 - 05.2022

Merchandiser

Strikeforce AMC
08.2016 - 05.2022

Level One Employee

Australian Election Commission
06.2016 - 07.2016

Sales Assistant

RSEA
02.2013 - 08.2013

Retail Manager

Priceline Pharmacy Gladstone
04.2012 - 07.2012

Builders Coordinator (Department Manager)

Bunnings Warehouse Gladstone
04.2010 - 03.2012

Team Member/Sales Assistant/Trainee Manager

Bunnings Warehouse Gladstone
03.2007 - 04.2010

Diploma in Retail Management - Retail

Macquarie University

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