JENNY CONLAN
CPA
Gladstone,Qld
Work Preference
Overview
Dynamic professional with over 13 years of experience in customer service and administration, complemented by a strong background in security and crowd control. A proactive approach and exceptional observation skills ensure effective management of diverse situations. Excellent verbal and written communication abilities enhance reporting accuracy and foster collaboration across various teams. A can-do attitude drives continuous improvement and adaptability in fast-paced environments.
Asset protection professional with proven track record in safeguarding assets and reducing losses. Brings strong focus on teamwork and achieving results, adaptable to changing needs. Skilled in surveillance, risk assessment, and conflict resolution, dependable and flexible.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
01+
Certification
21+
Years of experience
Work History
12.2022 - Current3 Years 10 Months
Asset Protection Officer
CPA | Central Queensland
- Monitored gatehouse entry and exit activities at coal mine site, ensuring compliance with site access procedures.
- Managed issuance of i.D. work cards for workers and contractors to support site access compliance.
- Led site induction delivery and revised standard operating procedures to maintain compliance requirements.
- Conducted random alcohol testing for workers and contractors to uphold workplace safety policies.
- Verified driver details and issued radios and site access passes to enable authorized entry and communication on site.
- Monitored CCTV and store activity to identify suspicious behavior and prevent loss.
- Assisted with apprehensions and coordinated responses with management and law enforcement.
- Inspected entrances, exits, and restricted areas to enforce access control procedures.
- Managed access control systems to prevent unauthorized entry into restricted areas, ensuring a secure facility.
- Provided excellent customer service while maintaining vigilance for suspicious activity or behavior.
- Trained new hires in company-specific asset protection procedures, fostering a culture of security awareness among staff members.
- Maintained a safe working environment for employees through consistent enforcement of safety protocols.
- Responded promptly to emergency situations, providing assistance as needed while coordinating with first responders.
10.2021 - 03.20242 Years 5 Months
Security Officer
Wade Mann Security | Rockhampton, QLD
- Verified IDs and conducted COVID check-ins to ensure compliance with health regulations.
- Managed crowd flow to maintain safety and order among attendees.
- Monitored premises and reported suspicious activity to maintain safe, secure environment.
- Patrolled assigned areas and documented incidents, hazards, and unauthorized access.
- Checked identification and verified visitor credentials at access points.
06.2021 - 02.20231 Year 8 Months
Grocery Night Filler
Coles Group | Emerald, Qld
- Maintained fully stocked grocery shelves to support continuous customer access.
- Reviewed product date codes and removed damaged or expired items from storefront and sales inventory.
- Maintained store aisles through consistent organization and cleanliness aligned with store presentation standards.
- Checked product dates to remove out-of-date stock and maintain tidy, safe aisles.
- Checked product dates, removed out-of-date stock, and maintained tidy, safe aisles.
- Maintained compliance with industry regulations and company policies during all stages of the filling process.
03.2021 - 06.20221 Year 3 Months
Office Cleaner
St Bridgette’s Kindergarten Emerald | Emerald
- Performed mopping, window cleaning, and vacuuming to maintain facility cleanliness.
- Performed thorough cleaning for bathroom, kitchen, and outdoor areas, maintaining hygiene and presentation.
- Cleaned commercial spaces using mops, vacuums, and approved disinfectants.
- Sanitized restrooms, break rooms, and high-touch surfaces to maintain hygiene standards.
- Emptied waste and recycling bins and replaced liners throughout facility.
- Followed safety procedures when handling cleaning chemicals and equipment.
- Maintained floors through sweeping, dusting, polishing, and routine upkeep tasks.
- Adhered to cleaning schedules and completed assigned tasks with consistency and attention to detail.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disposed of trash and recyclables each day to avoid waste buildup.
02.2021 - 07.20215 Months
Commercial Cleaner
PINK LADIES CLEANING SERVICES | Emerald, QLD
- Mopped, vacuumed, and cleaned windows while sanitizing desks and benches to maintain a hygienic environment
- Mopping, vacuuming, window cleaning, wiping down desks and benches
- Executed cleaning protocols to reduce Covid-19 transmission risk, Wiping all touch points
- Managed safe handling and storage of all cleaning chemicals
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Organized and used industrial cleaning products following strict safety procedures.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
08.2020 - 02.20216 Months
Control Room Operator
NASKAM SECURITY SERVICES | Karana Downs, QLD
- Handled inbound calling to connect clients and technicians for service coordination.
- Scheduled and dispatched patrol units to maintain continuous area monitoring.
- Monitored alarm systems and CCTV feeds to support timely incident response.
- Monitored CCTV, alarm panels, and access control systems to detect and report security incidents.
- Responded quickly to alarms by verifying alerts and directing appropriate security follow-up actions.
- Logged incidents, visitor entries, and shift activities with accuracy in control room records.
- Maintained constant surveillance of premises to identify suspicious activity and support incident prevention.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Supported dispatch of security personnel to incident locations while maintaining orderly control room workflow.
- Updated shift handover notes to ensure continuity of operations and clear communication between teams.
- Escalated critical situations to supervisors and relevant authorities following established security procedures.
12.2019 - 06.20206 Months
Control Room/ Operations Centre Operator
ESS SECURITY | Burwood, VIC
- Handled customer and client inquiries and technical questions to support issue resolution and maintain service quality.
- Scheduled patrol units and emergency services to maintain prompt coverage during emergency incidents.
- Used Patriot and Smart Systems to maintain operational readiness and support day-to-day efficiency.
- Monitored and reviewed video footage of camera alarm activation to maintain incident verification and operational follow-up processes.
- Managed report completion and submission to support operational compliance and maintain documentation accuracy.
- Monitored CCTV footage and alarm signals to support timely response and incident prevention efforts.
- Managed emergency response call-out alarm activation to ensure timely alerting during critical incidents.
- Coordinated with security guards and supervisors to manage incident response and escalation.
- Responded to radio and phone calls, managed urgent security updates to security personnel.
- Monitored CCTV feeds, alarm panels, and access control systems to support timely detection of security breaches.
- Monitored suspicious activity to enable timely escalation and notified appropriate contacts for immediate follow-up.
- Logged incidents, visitor details, and shift activities accurately in daily reports.
- Responded to radio and phone calls, relaying urgent updates to security personnel.
- Identified suspicious activity and notified appropriate contacts for immediate follow-up.
- Coordinated with guards and supervisors to support incident response and escalation.
07.2006 - 11.201913 Years 4 Months
Control Room Operator
SASG Onwatch Group | Alphington, VIC
- Monitored alarms and evaluated alert conditions to identify potential faults and trigger appropriate follow-up actions.
- Coordinated dispatch of patrol and emergency services to support timely response.
- Entered client and bureau inquiry data to support bureau processing and maintain data accuracy.
- Coordinated radio communications with guards, supervisors, and emergency responders during routine operations.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Monitored CCTV feeds to maintain security and safety within facility, swiftly addressing any irregularities.
- Streamlined communication channels between control room and field operators, enhancing overall coordination and efficiency.
03.2014 - 06.20143 Months
Call Centre Operator
WILSON SECURITY | Melbourne, VIC
- Coordinated patrols to support Technicians in the field
- Arranged for Armed Guards to provide security at ATM Machines
10.2013 - 03.20145 Months
Control Room Operator
EDSEC | Moorabbin, VIC
- Monitoring Alarms
- Patrol
- Dispatched Police Radio communications
12.2010 - 02.20132 Years 2 Months
Gate House Officer
HORIZON SECURITY | Dandenong, VIC
- Performed vehicle bagging and completed inventory checks to ensure inventory accuracy.
- Finalized documentation to support operational continuity and maintain process accuracy.
- Matched loads to support efficient dispatch and delivery operations.
- Issued visitor passes to support secure facility access and visitor management.
- Responded promptly to alarms, incidents, and emergency situations.
- Documented daily occurrences, incidents, and visitor activity accurately.
- Inspected doors, gates, and security equipment for proper operation.
04.2008 - 12.20102 Years 8 Months
Gatehouse Security Officer
CITY WATCH SECURITY | Dandenong, VIC
- Conducted vehicle bagging and completed inventory verification checks.
- Verified outgoing goods departing site for alignment with shipment documentation and requirements.
- Entered data and wrote reports to support ongoing documentation and operational reporting.
- Monitored CCTV cameras, reviewed live footage, and identified security concerns for escalation.
- Conducted daily vehicle pre-trip inspections to verify mechanical condition for safe transit and continued operations.
- Resolved customer enquiries to support customer satisfaction.
- Managed onboarding and training processes for new staff members.
- Logged daily observations, incidents, and visitor activity with accurate documentation.
- Monitored CCTV systems and access points to maintain secure facility conditions.
- Inspected doors, gates, and equipment to confirm compliance with security procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
04.2006 - 11.20067 Months
Gatehouse Security Officer
NOBILE PROTECTIVE SERVICES | Chelsea Heights, VIC
- Recorded worker and contractor attendance during check-in procedure.
- Monitored CCTV footage to support house duties site patrol operations.
- Collected meter readings to support ongoing utility operations and recordkeeping.
- Maintained complete records through data entry of all readings and site inductions.
- Managed new contractor staff training activities to ensure consistent onboarding and readiness.
- Patrolled assigned areas to deter unauthorized activity and identify safety hazards.
- Verified credentials and controlled entry for employees, contractors, and visitors.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Security Operations | Security
Executive Security Training | Melbourne, VIC | 06-2015
Executive Security Training - Melbourne, VIC
06-2015
Collect Specimens For Drugs of Abuse Testing | Drug & Alcohol Collection
In4Training | Emerald, QLD | 05-2021
In4Training - Emerald, QLD
05-2021
First Aid | First Aid & Cpr
Australia Wide First Aid | Gladstone, QLD | 10-2024
Australia Wide First Aid - Gladstone, QLD
10-2024
Skills
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Certification
C Class Driver License, Security License, Construction Induction (White), S11, Certificate for Drug & alcohol Testing, First Aid Certificate
Interests
Camping
Adventure Travel
Train Travel
Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
Road Trips
Food Tourism
Music
Cooking
Growing herbs, vegetables, or fruits in home gardens.
I like trying new recipes and food trends.
Enjoy experimenting with different ingredients and flavors in the kitchen.
Avid Reader
Astrology
Timeline
Asset Protection Officer
CPA
12.2022 - CurrentRead more
Security Officer
Wade Mann Security
10.2021 - 03.2024Read more
Grocery Night Filler
Coles Group
06.2021 - 02.2023Read more
Office Cleaner
St Bridgette’s Kindergarten Emerald
03.2021 - 06.2022Read more
Commercial Cleaner
PINK LADIES CLEANING SERVICES
02.2021 - 07.2021Read more
Control Room Operator
NASKAM SECURITY SERVICES
08.2020 - 02.2021Read more
Control Room/ Operations Centre Operator
ESS SECURITY
12.2019 - 06.2020Read more
Call Centre Operator
WILSON SECURITY
03.2014 - 06.2014Read more
Control Room Operator
EDSEC
10.2013 - 03.2014Read more
Gate House Officer
HORIZON SECURITY
12.2010 - 02.2013Read more
Gatehouse Security Officer
CITY WATCH SECURITY
04.2008 - 12.2010Read more
Control Room Operator
SASG Onwatch Group
07.2006 - 11.2019Read more
Gatehouse Security Officer
NOBILE PROTECTIVE SERVICES
04.2006 - 11.2006Read more
Executive Security Training - Security Operations, Security
Read more
In4Training - Collect Specimens For Drugs of Abuse Testing, Drug & Alcohol Collection
Read more
Australia Wide First Aid - First Aid, First Aid & Cpr
Read more
Reference
- Isabelle Sgarano
- Office manager 0429 325 461
Personal Information
Driving License: C Class Driver License