Jenny Kim
Summary
Compassionate, highly motivated and dedicated to providing quality care to clients. With vast experience as a receptionist and in customer service. I am a fast learner who is seeking to gain experience in a new environment. Bringing forth the ability to manage front desk settings with professionalism and poise. In addition to managing a variety of administration tasks and assisting clinical staff, I am eager to join a new team, and assist staff and clients with exceptional care and passion.
Overview
11
11
years of professional experience
Work History
Dental Technician
Meadowbank Family Dental
02.2023 - Current
- Experience in Dental4 Window software
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed patient billing processes for timely, accurate payments.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Receptionist
Retina & Vitreous
03.2022 - Current
- Experience in Best Practice VIP software
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Medical Receptionist/Medical Practice Manager
Myhealth
03.2020 - 03.2022
- Experience in Best Practice Premier software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Resolved issues/ complaints in a friendly and professional manner.
- Processing payments (Tyro,Hicaps and cheques)- Experience in Gp private/bulk billings and Allied Health Billings (Physiotherapist, psychologist, podiatrist and dietitian).
- Coordinating staff rosters and annual leave.
- Chasing accounts payables.
- Prepared and processed patient referrals and transfer requests.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Established strong relationships with staff, assisting their needs.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Cafe All Rounder
Lemon Tree Cafe
08.2019 - 12.2020
- Contributed to overall site cleanliness, maintaining an organised workspace that minimised hazards and facilitated efficient operations.
- Maintained accurate inventory records by conducting regular stock checks and reporting discrepancies to management for prompt resolution.
- Provided reliable support for colleagues especially during peak times.
- Receiving orders and fulling them in a timely manner.
- Cash handling (POS).
- Greeting customers in a friendly and welcoming manner.
Before and After School Educator
Shiny Star Play Centre
12.2015 - 06.2018
- Collaborated with colleagues to develop cross-curricular projects, fostering interdisciplinary connections for students.
- Strengthened parent-teacher relationships through effective communication and collaboration on student progress.
- Maintained adequate supervision to children.
- Ensured compliance with regulations, quality standards, routines, policies, processes and practices.
- Provided a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue.
- Bus run/ school run.
Waitress
CC's Charcoal Chicken
01.2014 - 11.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Canterbury Girls High School
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
Languages
Korean
Professional Working
English
Native or Bilingual
Interests
- I like working with my hands and fixing things
- Strategy Games
- Music
- I enjoy cooking for friends and family gatherings
Timeline
Dental Technician
Meadowbank Family Dental
02.2023 - Current
Medical Receptionist
Retina & Vitreous
03.2022 - Current
Medical Receptionist/Medical Practice Manager
Myhealth
03.2020 - 03.2022
Cafe All Rounder
Lemon Tree Cafe
08.2019 - 12.2020
Before and After School Educator
Shiny Star Play Centre
12.2015 - 06.2018
Waitress
CC's Charcoal Chicken
01.2014 - 11.2015
High School Diploma -
Canterbury Girls High School
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