NGOC THANH HA LAI
Montmorency,VIC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Record sale achiever with hands-on experience and sound knowledge of migrations and up-to-date regulations.
Overview
12
12
years of professional experience
Work History
AI Data Annotation Specialist
Freelancer
Remote
05.2025 - Current
- Annotated large datasets to improve machine learning model accuracy.
- Collaborated with cross-functional teams to refine annotation guidelines and standards.
- Implemented quality assurance processes to ensure high-quality data annotations.
- Reviewed and provided feedback on annotated data to maintain consistency and precision.
- Monitored project timelines and deliverables, ensuring adherence to deadlines and objectives.
- Checked records for accuracy and completeness, and corrected errors.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Hospitality Worker
Grafali's Coffee Roaster
Bundoora, VIC
08.2019 - 02.2022
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Trained new staff members on proper customer service and hospitality policies.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Managed daily operations, ensuring efficiency and adherence to safety protocols.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Hospitality Worker
Nevski Cafe
Melbourne, VIC
05.2018 - 04.2019
- Trained and mentored new staff on best practices and company standards.
- Implemented process improvements that streamlined service delivery and reduced wait times.
- Coordinated with kitchen and bar staff to ensure timely order fulfillment and communication.
- Resolved guest complaints swiftly, maintaining a positive dining experience for patrons.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Conducted market research to identify trends and adjust services accordingly, staying ahead of competition.
- Improved guest satisfaction by providing prompt and courteous service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction.
Salesperson
Donutking
Melbourne, VIC
01.2018 - 04.2018
- Increased customer satisfaction through personalized product recommendations.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Executed daily sales strategies, adapting to market trends and customer needs.
- Collaborated with team members to achieve monthly sales goals and targets.
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction.
- Managed daily operations, ensuring efficiency and adherence to safety protocols.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Paralegal
Notary Public Office No.5
Ho Chi Minh City, Vietnam
11.2013 - 04.2017
- Consulted client about legal enquires including regulation explanation, case-by-case consultation and conducted a follow-up to achieve customer's satisfied experience and enhance company's revenue.
- Conducted legal research to support case preparation and document drafting.
- Assisted in the preparation of legal documents, ensuring compliance with regulations.
- Managed case files and maintained organized records for efficient retrieval.
- Collaborated with attorneys to streamline workflows and improve filing systems.
- Reviewed contracts and agreements for accuracy, identifying potential issues.
- Coordinated communication between clients and legal teams, enhancing responsiveness.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Conducted detailed client intakes and entered information into company database.
- Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
- Conducted in-depth legal research for supporting case strategy development, significantly contributing to positive outcomes.
Education
Master of Arts - Language Interpretation And Translation
RMIT University
Melbourne, Victoria, VIC07-2020
Bachelor of Arts - Law
Ho Chi Minh City University of Law
Ho Chi Minh City, Vietnam09-2013
Skills
- Customer service
- Relationship building
- Customer relationship building
- Sales strategy development
- Active listening
- Negotiation
- Complaint handling
- Legal research
- Proficient in MS office
- Office administration
- Client communication
- Document preparation
- Legal analysis
- Teamwork and collaboration
- Attention to detail
- Time management
- Multitasking
- Punctual and reliable
- Critical thinking
- Organizational skills
- Excellent communication
- Workload prioritization
- Solution- oriented mindset
- Quick leaner
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
AI Data Annotation Specialist
Freelancer
05.2025 - Current
Hospitality Worker
Grafali's Coffee Roaster
08.2019 - 02.2022
Hospitality Worker
Nevski Cafe
05.2018 - 04.2019
Salesperson
Donutking
01.2018 - 04.2018
Paralegal
Notary Public Office No.5
11.2013 - 04.2017
Master of Arts - Language Interpretation And Translation
RMIT University
Bachelor of Arts - Law
Ho Chi Minh City University of Law