Jenny Maxwell
Meridian Plains,QLD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Language
Work History
Business Manager
Scorcher New Zealand
Tauranga New Zealand
10.2022 - 03.2024
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Sales Administrator/Analyst
Place Makers Mt Maunganui
New Zealand
06.2022 - 10.2022
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
Customer Service Team Leader
Place Makers Mt Maunganui
New Zealand
06.2021 - 06.2022
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Monitored and maintained Service Level Agreements in place between Place Makers and its customers.
- Actively monitored all Occupational Safety Health areas of concern.
- Handled day-to-day customer contact via phones, and emails.
Managing Director
Beyond Freight & Logistics
New Zealand
05.2010 - 05.2021
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Credit control
Business Development Manager
McDowall Freight Group
New Zealand
09.2007 - 05.2010
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Negotiated and closed long-term agreements with new clients in assigned territory
National Key Account Manager
DB Schenker - Auckland Airport
New Zealand
12.2004 - 03.2007
- Facilitated regular account reviews and provided updates on progress toward established goals, promoting transparency in client relationships.
- Established quarterly sales targets for national accounts team members that aligned closely with corporate objectives.
- Monitored sales trends within assigned territory, adjusting strategies as needed to maximize results.
- Collaborated with cross-functional teams to deliver tailored solutions for key accounts.
National Sales Executive
Owens Coolair - Auckland Airport
New Zealand
04.2001 - 12.2004
- Managed a diverse portfolio of national accounts, continuously monitoring performance and addressing any concerns or opportunities for growth.
- Increased sales revenue by establishing strong relationships with key national accounts and implementing strategic sales initiatives.
- Developed customized sales presentations for prospective clients, resulting in successful contract negotiations and long-term partnerships.
Education
International Logistics (Freight Forwarding) -
Manukau Institute of Technology
New ZealandSmall Business Management
David Forman International Limited
Auckland New ZealandSkills
- CRM Software - Salesforce
- Client Relationship Management
- Sales Pipeline Management
- Positive and upbeat
- Database Management
- Verbal and written communication
- Resolution-oriented
- Rapport and relationship building
Accomplishments
- Supervised team of nine staff members.
- Collaborated with team of eleven in the development of Icos Live Freight Management System.
Languages
English
Hobbies
Golf
Bush Treks
Cooking
Furniture Restoration
Art
Website design and development - www.scorcher.co.nz
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Manager
Scorcher New Zealand
10.2022 - 03.2024
Sales Administrator/Analyst
Place Makers Mt Maunganui
06.2022 - 10.2022
Customer Service Team Leader
Place Makers Mt Maunganui
06.2021 - 06.2022
Managing Director
Beyond Freight & Logistics
05.2010 - 05.2021
Business Development Manager
McDowall Freight Group
09.2007 - 05.2010
National Key Account Manager
DB Schenker - Auckland Airport
12.2004 - 03.2007
National Sales Executive
Owens Coolair - Auckland Airport
04.2001 - 12.2004
International Logistics (Freight Forwarding) -
Manukau Institute of Technology
Small Business Management
David Forman International Limited