Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenny Mavrikios

Sydenham

Summary

Dynamic Fraud Analyst with NAB, skilled in data analysis and fraud detection. Proven track record in developing effective fraud prevention strategies and enhancing customer relationships through exceptional communication. Adept at utilizing advanced analytical tools to identify anomalies, ensuring compliance and minimizing risks in banking operations. Committed to delivering results in high-pressure environments. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.

Overview

10
10
years of professional experience

Work History

Fraud Analyst

NAB
04.2024 - 03.2025
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Evaluated customer data to identify and prevent fraudulent activitiesReviewed customer accounts to detect unusual patterns and suspicious behaviors.
  • Developed and implemented fraud detection strategies using advanced analytical tools.
  • Monitored alerts from fraud detection systems to ensure timely investigations.
  • Researched emerging fraud schemes to enhance detection methodologies and response strategies.
  • Assessed customer and client data to detect potential fraud risks.
  • Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
  • Utilised systems such as Siebel, Ebobs, SFM, ECM and nabone
  • Reviewed customer profiles for any changes that may indicate fraudulent activities.
  • Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
  • Documented all investigative findings in a clear, concise manner for senior management review.
  • Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.

Lending Advisor

NAB
07.2023 - 04.2024
  • Provided exceptional customer service through prompt responses to inquiries and timely resolution of issues.
  • Streamlined the lending process for faster turnaround times, ensuring timely disbursement of approved loans.
  • Handled approximately 30 inbound calls everyday while delivering exceptional customer service
  • Proactively updated customers on the status of their loan applications, ensuring transparency and trust in the lending process.
  • Evaluated market trends and competitor offerings, adjusting product recommendations accordingly for maximum client benefit.
  • Assisted customers with understanding their home loan/repayments/interest
  • Collaborated with team members to improve service delivery standards.
  • Ensured compliance with banking regulations and internal policies consistently.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Addressed customer concerns promptly, consistently maintaining a high level of professionalism throughout all interactions.
  • Maintained strict confidentiality of bank records and client information.
  • Developed strong relationships with customers through high levels of customer service.
  • Advised clients on mortgage, education and personal loans.

Executive Assistant

EVA Saint - Ecommerce
06.2021 - 08.2023
  • Maintained filing systems and electronic records for easy retrieval.
  • Assisted in project management by tracking deadlines and deliverables.
  • Liaised with vendors to procure office supplies and services efficiently.
  • Maintained confidential records and files related to executive operations.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.

Store Manager

Pandora Jewelry
10.2016 - 05.2023
  • Managed daily store operations to ensure efficient workflow and customer satisfaction.
  • Supervised and trained staff on product knowledge and customer service techniques.
  • Implemented visual merchandising strategies to enhance product displays and sales appeal.
  • Monitored inventory levels and coordinated stock replenishment with suppliers.
  • Developed employee schedules to optimize staffing during peak hours.
  • Handled customer inquiries and resolved issues, maintaining a positive shopping experience.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.

Restaurant Hostess

Etihad Stadium
02.2015 - 02.2018
  • Greeted guests warmly upon arrival at the Medallion Club.
  • Managed reservations and seating arrangements efficiently during peak hours.
  • Provided menu information and answered guest inquiries promptly.
  • Collaborated with kitchen staff to ensure timely service and guest satisfaction.
  • Monitored dining area for cleanliness and organized seating for optimal flow.
  • Assisted with special events by coordinating guest arrivals and seating plans.
  • Handled guest complaints with professionalism, ensuring a positive dining experience.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Education

Bachelor of Science - Dermal Science

Victoria University
Melbourne, VIC

Skills

  • Data analysis
  • Fraud prevention
  • Fraud detection
  • Dispute resolution
  • Effective communication
  • Verbal and written communication
  • Customer relationship management
  • Case management
  • Effective communication
  • Banking operations
  • Problem solving
  • Multitasking
  • Attention to detail
  • Teamwork and collaboration
  • Time management
  • Transaction analysis
  • Telephone and email etiquette
  • Risk level determination
  • AML compliance
  • Transaction monitoring
  • Verbal and written communication
  • Proficient in systems such as Siebel, Ebobs, SFM, ECM and Nabone

Languages

English
Native or Bilingual
Greek
Professional Working

Timeline

Fraud Analyst

NAB
04.2024 - 03.2025

Lending Advisor

NAB
07.2023 - 04.2024

Executive Assistant

EVA Saint - Ecommerce
06.2021 - 08.2023

Store Manager

Pandora Jewelry
10.2016 - 05.2023

Restaurant Hostess

Etihad Stadium
02.2015 - 02.2018

Bachelor of Science - Dermal Science

Victoria University

Similar Profiles

CREATE PROFILE
Jenny Mavrikios