Summary
Overview
Work History
Education
Skills
Languages
Timeline
Personal Attributes
Generic

Jenny Mavrikios

Melbourne

Summary

Knowledgeable Senior Stylist with strong background in creating personalized and fashion-forward looks for clients. Adept at managing high-profile client relationships and providing exceptional styling guidance. Demonstrated expertise in colour techniques and precision cutting, fostering client loyalty and satisfaction.

Experienced with delivering personalized styling solutions and maintaining strong client relationships. Utilizes advanced techniques in cutting, colouring, and styling to enhance client satisfaction and retention. Knowledge of current fashion trends and ability to adapt to client needs, ensuring consistent and high-quality experience.

Overview

8
8
years of professional experience

Work History

Senior Stylist

Master Cutterz Hair Studio
06.2024 - Current
  • Collaborated with marketing team to promote seasonal trends and increase client retention rates.
  • Utilized cutting-edge styling tools and techniques to create innovative looks that set the salon apart from competitors.
  • Provided exceptional customer service by attentively addressing concerns or complaints and ensuring complete satisfaction.
  • Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
  • Enhanced client satisfaction by providing personalized consultations and recommending suitable hairstyles, colors, and products.
  • Played key role in stylist team recruitment, hiring and training activities to improve overall team effectiveness.
  • Designed stylist sales initiatives to enhance sales performance, recognize team member achievements and increase revenues.
  • Streamlined appointment scheduling for improved efficiency, enabling the accommodation of more clients per day.
  • Assisted in marketing initiatives to promote salon services, attracting new clientele through social media campaigns and event participation.
  • Attended social and networking events to engage in prospecting activities and grow personal book of business.
  • Performed advanced color techniques for stunning transformations that boosted clients'' confidence and generated referrals.
  • Collaborated with colleagues on special projects, such as editorial shoots and fashion shows, showcasing teamwork and versatility.
  • Consistently met or exceeded sales targets for haircare products by educating clients on proper usage and benefits.
  • Acted as liaison between management and staff during team meetings to improve communication channels among all team members.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Organized sales area and work station to showcase products and boost sales.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Resolved guest complaints about service or style.
  • Suggested treatments and styles to suit customer appearance and fashion choices.

Salon Manager / Senior Stylist

Four Seasons Hotel
01.2022 - 01.2024
  • Oversaw daily salon operations, ensuring exceptional guest experiences and service standards.
  • Managed inventory levels, optimizing product availability while minimizing waste.
  • Developed and implemented promotional strategies to enhance service offerings.
  • Conducted regular performance evaluations to maintain high employee morale and productivity.
  • Collaborated with hotel management to align salon services with overall guest satisfaction goals.
  • Implemented process improvements that increased operational efficiency and reduced turnaround times.
  • Maintained compliance with health and safety regulations, ensuring a safe environment for clients and staff.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Trained and mentored staff on product knowledge and customer service excellence.
  • Delivered elite hair services to international clientele, including VIPs and repeat guests
  • Implemented new styling trends and products to keep the salon competitive and fresh
  • Built lasting client relationships through personalised care and styling excellence

Senior Stylist

Barber Dollz
06.2017 - 02.2020
  • Supervised styling team, ensuring high-quality service and client satisfaction.
  • Developed customized hairstyles based on individual client needs and preferences.
  • Trained junior stylists in advanced cutting techniques and customer engagement strategies.
  • Implemented inventory management system to optimize product availability and reduce waste.
  • Enhanced salon workflow by introducing new appointment scheduling procedures.
  • Conducted regular assessments of stylist performance, providing constructive feedback for improvement.
  • Ensured compliance with health and safety regulations within salon environment.
  • Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
  • Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
  • Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
  • Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
  • Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
  • Increased client retention by consistently delivering high-quality results tailored to individual preferences.
  • Mentored junior stylists through hands-on training, fostering professional development and enhancing team performance.
  • Developed long-lasting relationships with clients, leading to a steady stream of referrals and increased business opportunities.
  • Managed inventory effectively while maintaining sufficient stock levels of styling tools and products for uninterrupted salon operations.

Education

Certificate III - Hairdressing

Pivot Point Hairdressing College
01.2009

Skills

  • Advanced Cutting & Styling Techniques
  • Salon Management
  • Advanced colouring skills
  • Efficient time management
  • Colouring & Treatments
  • Client Retention & Care
  • Expert blowouts
  • Strong client consultation
  • Quick learner
  • Detail-orientated
  • Highly motivated self-starter
  • Safety compliance
  • Relationship building and management
  • Outstanding client retention
  • Excellent Customer Service
  • Product knowledge
  • Adaptable to change
  • Fashion trend awareness
  • Professionalism and etiquette
  • Continuing education commitment
  • Client retention strategies
  • Social media promotion
  • Expert haircutting techniques
  • Appointment scheduling proficiency
  • Hair extension application
  • Salon marketing strategies
  • Balayage expertise
  • Precision hair styling

Languages

English
Native or Bilingual
Greek
Native or Bilingual

Timeline

Senior Stylist

Master Cutterz Hair Studio
06.2024 - Current

Salon Manager / Senior Stylist

Four Seasons Hotel
01.2022 - 01.2024

Senior Stylist

Barber Dollz
06.2017 - 02.2020

Certificate III - Hairdressing

Pivot Point Hairdressing College

Personal Attributes

  • Warm, approachable, and genuinely passionate about helping clients look and feel their best
  • Committed to ongoing learning and staying updated with hair and beauty trends
  • Reliable, punctual, and team-oriented
Jenny Mavrikios