Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Jenny Mcfarlane

Jenny Mcfarlane

Brisbane ,QLD

Summary

With a proven track record at The Star Entertainment Group, I excel in transforming customer service standards and operational efficiencies. Leveraging strong work ethic and time management, I've spearheaded projects that significantly enhanced member engagement and streamlined processes. My approach fosters team unity and adaptability, driving notable achievements in premium service delivery.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Premium Service Operational Manager (High Duties)

The Star Entertainment Group-The Star Brisbane
Brisbane, QLD
09.2024 - Current
  • Addressed customer concerns with suitable solutions.
  • Uncovered problem areas and conducted root-cause analyses to devise solutions.
  • Maintained daily standards through comprehensive opening, closing, and shift transition activities.
  • Administered operational standards while overseeing logistics support.

Senior Gaming Services Host

The Star Entertainment Group-The Star Brisbane
Brisbane, QLD
06.2015 - Current
  • Managed the transition from Treasury Casino to The Star Brisbane, ensuring smooth onboarding.
  • Supervised significant increase in member application records at Star Club Desk.
  • Enhanced procedures to accommodate growing demands.
  • Addressed various administrative responsibilities for account management.
  • Coordinated daily shift plans and workstation arrangements.

Premium Gaming Services Host

The Star Entertainment Group-Treasury Casino and Hotel
Brisbane , QLD
04.2014 - 06.2015
  • Acquainted new VIP visitors with the property's features and exclusive services.
  • Strengthened brand loyalty through prompt resolution of guest concerns.
  • Addressed customer complaints efficiently, escalating significant issues to the manager on duty.
  • Established strong customer bonds, driving increased repeat visitations.

Education

High School Diploma -

Woodridge State High School
Woodridge
11.2006

Skills

  • Time Management
  • Strong Work Ethic
  • Data Entry
  • Organizational Skills
  • Team Management
  • Adaptability
  • Empathy

Certification

QLD Gaming Industry Employees Licence

Issued June 2015

Responsible Service of Alcohol Certificate

Issued December 2014

References

References available upon request.

Timeline

Premium Service Operational Manager (High Duties)

The Star Entertainment Group-The Star Brisbane
09.2024 - Current

Senior Gaming Services Host

The Star Entertainment Group-The Star Brisbane
06.2015 - Current

Premium Gaming Services Host

The Star Entertainment Group-Treasury Casino and Hotel
04.2014 - 06.2015

High School Diploma -

Woodridge State High School
Jenny Mcfarlane