Jenny Nguyen
Bonnyrigg,Australia
Summary
I am positive person and love to learn new things. I don't mind challenges. I love to give out creativeness and communicate with people. My philosophy in life is that "Every thing is possible", try your best and you will achieve your dreams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receiving Clerk
Mwave Australia
12.2017 - Current
- Receive and process stock products, particularly unloading, undertake labelling products.
- Ensure right quality and quantity of products that suppliers have sent to company and posting it on SES system.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Double-checked cargo inventories and documentation for accuracy.
Marketing & Administration Assistant
Search Education
12.2015 - 12.2017
- Support company to open successfully new branch in Vietnam
- As representative for Search Education I have help company research about study abroad trends and identify marketing strategies for both online and offline channels
- Manage company events and relationship with stakeholders
- Support company to run successfully 'Free English Class' for Vietnamese students who intend to go to study abroad, and increase brand awareness of company
- Attend to student face-to-face, phone and email enquiries in a timely and professional manner
- Worked collaboratively with sales team to identify and target market opportunities.
- Manage in-house interview sessions where students can meet institutions to submit spot applications
- Submit applications to institutions, obtain offers and facilitate enrolments
- Follow standard CRM sales process to record and update all student interactions and applications, follow through on students' enquiries and applications.
Digital planner and buyers
Mekong Media
05.2015 - 12.2015
- Helping customer to choose the right channel of advertising according to client budget and plan by using Comescore tool
- Calculating and estimating percentage of target audience that client can get from different type channel / advertising in time frame and make booking with media channel
- Tracked key performance indicators to measure success of campaigns.
- Presented and discussed proposals with upper management.
- Identified appropriate marketing channels and target customers for campaigns.
Quality Assurance Officer
Rocket Internet Group- Lazada.vn
07.2014 - 05.2015
- Developing Counterfeit process for Health & Beauty and Electric categories in order to improve the quality management process and build market place trusted brand in Vietnam
- Inspected items and compared against standards to meet regulatory requirements.
- Created and maintained quality management systems to align with market standard.
- Risk analyzing for high frequency of fake brands in Vietnam
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Building Customer service framework process for solving fake issues
- Building Counterfeit guideline for both sellers and buyers
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Seller Support Centre
Rocket Internet Group_ Lamido
07.2014 - 03.2015
- Educating and training sellers to use selling system efficiently and make analysis to evaluate seller performance and helps seller to improve selling experiment on Lamido websites
- Account management in Electronic & Beauty category
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Worked extensively with other departments, utilizing resources to provide seller support.
- Identifying hot trends of product and negotiate with seller to select typical products to push in company campaigns.
Store person
Miss Saigon Bakery
07.2012 - 06.2014
- Sales Assistant & Store Management
- Maintaining bakery cleanliness and WHS standards
- Assisting Production Manager, Bakery Manager or Franchisee with stock levels, production schedule, wastage/ shrinkage control
- Providing excellent customer services
- Food displaying management
- Pick and Pack products according to order.
Marketing Assistant Intern
Rapture Gaming Network
01.2012 - 03.2014
- Supporting Marketing Manager to give out new ideas for gaming tournaments, translating contracts & document, and press release for company blog.
- Assisted in creating written, video and image content for marketing channels.
- Helped with planning and hosting of marketing events.
Education
Bachelor of Commerce in Business & Marketing -
Raffles Design And Commerce
North Sydney, NSW03.2014
AAS in Marketing -
Houston Community College
10.2010
Skills
- Marketing Strategy (4 years)
- Market Research (3 years)
- Customer Service (3 years)
- Reporting (3 years)
- Administration (2 years)
- Project Management (2 years)
- Data Analysis (3 years)
- Data Management (3 years)
- Social Media Marketing (2 years)
- Customer Relations (3 years)
- Office Management (3 years)
Certification
Drivers Licence, 09/01/17, 09/01/22
Groups
Love Sharing charity group, 12/01/15, Present, A charity group in which we donate old clothes and money to help kids and poor people in rural and high land area. Besides we also support cases in which people get emergency at hospital, and support money for people who need money do difficult case of surgery.
Awards
Excellent Academic Achievement Award in Marketing, 03/01/14
Timeline
Receiving Clerk
Mwave Australia
12.2017 - Current
Marketing & Administration Assistant
Search Education
12.2015 - 12.2017
Digital planner and buyers
Mekong Media
05.2015 - 12.2015
Quality Assurance Officer
Rocket Internet Group- Lazada.vn
07.2014 - 05.2015
Seller Support Centre
Rocket Internet Group_ Lamido
07.2014 - 03.2015
Store person
Miss Saigon Bakery
07.2012 - 06.2014
Marketing Assistant Intern
Rapture Gaming Network
01.2012 - 03.2014
Bachelor of Commerce in Business & Marketing -
Raffles Design And Commerce
AAS in Marketing -
Houston Community College
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