Jenny Palumbo
Braybrook,VIC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
42
42
years of professional experience
Work History
Security Supervisor
QENOS
12.2021 - Current
- 21Conduct Site Investigations Via CCTV and Access Control
- Rostering of Site Security Officers – Four Security Gatehouses
- Report writing/Incident Reports/Clients Daily Reports
- Invoicing ADHOC Guard Duties to Clients
- Data Entry
- Supervised team of 12 security personnel during shift.
Security Manager
T&G Building
09.2019 - 12.2021
- Chief Warden – Emergency Procedures – FIP Panels/EWIS
- Conduct Site Investigations Via CCTV and Access Control
- Rostering of Site Officers
- Report writing/Incident Reports/Clients Daily Reports
- Invoicing ADHOC Guard Duties to Clients
- Responsible for writing Standard Operating Procedures for Corporate Buildings
- Data Entry
- Monthly Management Reports
- Supervised team of 8 security personnel during shift.
Security Manager
8 Exhibition Street
06.2014 - 08.2019
- Chief Warden – Emergency Procedures – FIP Panels/EWIS
- Conduct Site Investigations Via CCTV and Access Control
- Rostering of Site Officers
- Report writing/Incident Reports/Clients Daily Reports
- Invoicing ADHOC Guard Duties to Clients
- Providing Building Shareholders Security Services
- Responsible for writing Standard Operating Procedures for Corporate Building
- Multi-Tasking
- Data Entry
- Monthly Management Reports
- Supervised team of 6 security personnel during shift.
- Led training programs for staff on emergency response and security awareness.
- Collaborated with law enforcement to enhance community safety initiatives.
- Oversaw security team operations, ensuring adherence to policies and procedures.
Control Room Supervisor
Linfox - Armaguard
05.2006 - 05.2014
- Supervising Control Room Operators
- Rosters
- Accounts
- Booking of Alarm Technicians
- Commissioning Alarm Panels in Australia/New Zealand and Abu Dhabi
- Commissioning GPS Systems to Armoured Vehicles
- Monitoring Warehouse alarm panels
- Monitoring Armoured/Non-Armoured fitted GPS Tracking Vehicles
- Recruiting
- Responsible for writing Standard Operating Procedures for the Armaguard Monitoring Centre
- Responsible in ensuring all aspects in maintaining the Graded A1 standards for the Armaguard Monitoring Centre were adhered to ASIAL Standards
- Despatching of Emergency Services
- Access Control – Card Management
- Commissioning CCTV systems
- Commissioning of alarm panels
- Internal/External Customer Liaisons
- Monthly Management Reports
Customer Service Consultant
Australian Super
04.2006 - 11.2006
- Superannuation Consultant
- Customer Enquires
- Inbound Call Centre
- Stationary Despatch Preparation
- Data entry
Control Room Operator
09.2003 - 02.2006
- Customer Service / Administration
- Radio Checks
- Alarm Monitoring
- Liaison with Corporate Clients
- Liaison with Retail Clients
- Monitoring of Chillers/Boilers for QV Site
- Monitoring of Lifts/Travelators, Escalators
- Organisation of Static/Roving Guards
- Operating CCTV stations through Honeywell EBI System
- Access Control
- Checking of guard’s rosters/timesheets
- Liaison with Facility Management
- Timely actions of any alarms/problems
- Overall monitoring of the security site
- Looking after alarms of Residential Apartments on site.
- Supervisory of Security Guards
- Reports
- Access Control – Cardholder Management
- Organising of Relief Staff
- Concierge – Reception Duties
- QV Site Key Auditing
- Monitoring of EWIS Fire Panel
Customer Service Consultant
ABB
07.2001 - 08.2003
- Data Entry
- Issuing of Purchase Orders to Contractors
- Arranging appropriate contractors to specific jobs
- Monitoring of Security system Australia wide
- Filing
- Operating in and Inbound/Outbound call centre
- Meeting deadlines for our clients
- Liaison with Security Monitoring Companies
- Liaison with Westpac Security re: alarms, break ins, vandalisms.
Customer Service Representative
ONE TEL
02.2001 - 06.2001
- Customer Enquires
- Billing / Accounts Issues
- Disconnections
- Resumption of Service
- Payment Options
- Landline Enquiries
Team Leader/Training Officer
WESTPAC
02.1990 - 09.1998
- Seeing to the smooth running the work to be processed
- Looking after 16 Staff members
- Provide guidance and support.
- Internal and External Customer Liaisons
- Appraisals
- Meet our deadlines.
- Check pay reports, sick leave, holidays
- Counselling of poor performance
- Rosters
Private Secretary
Dept of Defence
03.1984 - 10.1985
- Typing
- Organising Conference Australia Wide
- Collating of Data for Projects Australia Wide
- Filing, Telephone
- Assisting Captain of the Navy
Skills
- Problem Solving
- Communication
- Integrity
- Attention to Details
- Teamwork
- Conflict Resolution
- Customer Service
- Training Team Members
Timeline
Security Supervisor
QENOS
12.2021 - Current
Security Manager
T&G Building
09.2019 - 12.2021
Security Manager
8 Exhibition Street
06.2014 - 08.2019
Control Room Supervisor
Linfox - Armaguard
05.2006 - 05.2014
Customer Service Consultant
Australian Super
04.2006 - 11.2006
Control Room Operator
09.2003 - 02.2006
Customer Service Consultant
ABB
07.2001 - 08.2003
Customer Service Representative
ONE TEL
02.2001 - 06.2001
Team Leader/Training Officer
WESTPAC
02.1990 - 09.1998
Private Secretary
Dept of Defence
03.1984 - 10.1985