Jenny Petzer

• Marketing, sales and co-ordinating of Weddings for the Novotel Vines Resort in the Swan Valley.
• Collaboration with Suppliers and staff to style and arrange two annual Marketing Open Day to showcase the Resort to boost sales.
• Create and update Wedding Packages and marketing material.
• Conduct site inspections of the venues, make bookings and assist couples with their planning. Event Order Meetings, floor plans, invoicing and successful co-ordination of functions on the day. Weekly Food and Beverage meetings with the Executive Chef and Banquet’s Department.
• Overseeing the running of the Wedding Ceremonies and Reception in conjunction with the Banquet Manager.

• Assist with the Management of the Resort by ensuring the smooth running of all Departments within budget.
• Assist daily with Front Office functions and assist all outlets during peak periods.
• To be pro-active with decision making and problem solving and to always project a positive and professional image to create a good work environment for employees and delivered exceptional customer service.
• Handled employee problems in absence of general manager.

• Manager of a 24 unit self-catering Resort, with Restaurant, swimming pool, laundry and river frontage.
• Reservations, Front Office duties, Accounts, Ordering, Stock takes, Payroll, Staff training, management, rosters and maintenance. Guest liaison and overall running of the Resort including marketing material and websites,

Ngala Private Game Reserve - Timbavati Game Reserve

• Front Office Manager - management of Reception, reservations and guest accounts.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Delegated work to staff, setting priorities and goals.
• Hosting guests and overseeing dinner service.

Londolozi Private Game Lodge - Bush Camp - Sabi Sands Game Reserve

• Management of a 16 bed luxury camp
• Hosting and overseeing the experience of the International visitors at the private Lodge including all meals and Surprise Bush Dinners.
• Managing Housekeeping including room checks, Bar and Wait staff including service, training and stocktakes,
• Liaising with the Head Chef, Kitchen and Reception to ensure smooth running of daily guest requirements and movement.

Londolozi Safari Lodge - Sabi Sands Game Reserve

• Manage a Luxury 12 bedroom Lodge with duties as above
• Accounts, budgets, banking, statistics, financial reports, orders, stock takes and dealing with Suppliers, staff and guests.
• Workshop attended: Fidelio - Advanced System Training
• Management Development - Creative Thinking in Business National Qualifications Assessor in Food and Drink Service.

Sun International Head Office 02/05/94 - 31/10/95

• International Marketing and Sales
• Managing the Incentive market, itineraries, dates and rates for group business to maximise revenues and occupancies.
• Working with Inbound Operators and overseas Offices.
• Attending workshops, promotional functions and Hotel site inspections.
• Deliver presentations to travel market, locally and abroad.
• Workshops attended: Air Malaysia/ Satour Workshop held in Malaysia, Indonesia and Philippines - Oct 1994. SAA Cost cutter Workshop - Johannesburg Nov 1994. Agent Educational - Swaziland Hotels - Feb 1995. Indaba Trade Show - Durban - May 1995. EIBTM Incentive Trade Show - Switzerland - May 1995. ABAV Trade Show - Brazil - September 1995. IT & ME Incentive Trade Show - Chicago - Sept 1995
• Courses attended: Computer VAX Reservations Course. Voice Mail course. Incentive training course with Bobby Bulger in Cape Town June 1995

Conservation Corporation Africa Head Office 01/11/95 - 01/01/97

• Sales presentations to Tour Operators/ Travel Agents
• Attend local and International Trade Shows
• Contracting of STO Rates
• Arrange Tour Operator educationals, familiarisation trips, and site inspections
• Service the local incoming Tour Operators with Marketing material, specials, updates etc
• Action all requests from International Agents and Wholesalers, Airlines, CCA Representatives and travel related Organisations
• Workshops attended: Zimbabwe Trade Show in Harare – February Familiarisation trip to Kenya – March Feria Workshop in Germany – April Indaba Trade Show in Durban – May Satour Workshop in Israel and Turkey – October Sales trip to Cape Town – November

• Assisted salesforce with customer leads and follow up to build constant contact.
• Developed positive relationships with new and existing customers, leading to increased sales opportunities.
• Reservations for Redemptions, Corporate Incentives, Frequent Flyer merges and problem solving
• Importing of Air Tickets.
• Course attended: Corda Training – Certificate Gold A. ROBIN (Reservations Overview and Boarding Information) KLM course Amsterdam March 1994.

• Junior Consultant
• Domestic reservations, Ticketing and fares.