Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Jenny Pitut

Jenny Pitut

Adelaide,SA

Summary

I am seeking a position in Counselling with my Diploma qualification through TAFESA which is my last subject will be completed end of 2024. I am a compassionate, solutions-oriented individual with a passion for helping children and young people to feel heard. I am committed to building trusting relationships and creating effective plans to facilitate awareness, growth and change. I am known for strong communication, active listening and conflict resolution skills. Additionally, I am sensitive to diverse cultures and can apply diverse counselling techniques but am mainly interested in Cognitive Behavioural therapy and Gestalt therapy. I understand crisis interventions and desire to gain more knowledge regarding useful services and evaluations. I am committed with compassion to perform all duties with professionalism and diligence. I offer accommodation and warmth as well as possess strong observational skills and in-depth understanding of human behaviour.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

Sorrelli Cafe And Ristorante
08.2023 - Current
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Waitress

Horizon At 1837
11.2022 - 05.2023
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
  • Processed orders and sent to kitchen employees for preparation.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
  • Promoted a safe working environment by adhering to food safety standards and best practices.

Kitchen Hand

Novotel Barossa Valley Resort
02.2020 - 06.2023
  • Monitored food temperatures and quality throughout shifts.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed recipes and chef instructions to prepare food correctly.
  • Followed food safety practices and sanitation guidelines.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained a well-organised work area by consistently cleaning surfaces and organising supplies.
  • Transported food items from storage areas to kitchen for prepping.
  • Stocked and rotated food items according to expiration dates.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
  • Lifted and carried heavy materials.
  • Provided support during large events or functions through efficient task delegation among kitchen staff members.

Kitchen Hand

Tops 4 Pizza
02.2017 - 10.2021
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
  • Cleaned and maintained work areas, equipment and utensils.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Demonstrated strong organisational and time management skills.
  • Excellent communication skills, both verbal and written.
  • Provided excellent customer care by responding to requests, and assisting with product selection.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor of Human Movement - Teacher Education

University of Adelaide
Adelaide, SA
12.2024

Diploma of Counselling - Counselling

TafeSA
Adelaide, SA
12.2024

Certificate of Education -

Mark Oliphant College
Munno Para West, SA
12.2020

Skills

  • Problem-Solving
  • Emotional awareness
  • Friendly, Positive Attitude
  • Active Listening
  • Clerical Support
  • Interpersonal Skills Development
  • Crisis Management
  • Rapport Building

Certification

Certificate in UniSA Child Safety and Wellbeing Induction Module - 2021


Certificate in Safe Environments for Children and Young people, 'Through Their Eyes' - 2023


Certificate in Mental Health First Aid Australia - 2023

References

Kylie Helbig

Assistant Financial Controller and Talent & Culture Coordinator at Novotel Barossa Valley Resort

Ph: 0419 854 325

kylie.helbig@accor.com


Marcello Ruggieri

Sorrelli Cafe Ristorante Manager

Ph: 0412 198 059


Tania Kensen-Trebilcock

lecturer Coordinator Diploma of Counselling, Diploma of Financial Counselling, Mental Health and Counselling, Community, Family, Youth at TAFE SA

Ph: 8348 2492

Tania.Kensen-trebilcock@tafesa.edu.au

Timeline

Waitress

Sorrelli Cafe And Ristorante
08.2023 - Current

Waitress

Horizon At 1837
11.2022 - 05.2023

Kitchen Hand

Novotel Barossa Valley Resort
02.2020 - 06.2023

Kitchen Hand

Tops 4 Pizza
02.2017 - 10.2021

Bachelor of Human Movement - Teacher Education

University of Adelaide

Diploma of Counselling - Counselling

TafeSA

Certificate of Education -

Mark Oliphant College

Similar Profiles

CREATE PROFILE
Jenny Pitut