Jenny Reilly

Assist General Manager of Operations, to ensure smooth workflow and efficient project execution.

Key responsibilities included providing direct administrative support to the General Manager of Operations, managing travel and expenses, handling recruitment and marketing tasks, and overseeing procurement, fleet, and financial tracking.

The role involved a wide range of duties such as report preparation, vendor management, technical support, and strategic process improvement.

• Collaborated with other departments to foster smooth operation of daily processes.
• Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
• Assisted operations manager with planning of routine operations and special projects.

This was a multifaceted administrative and operations support role that required strong organisational, communication, and problem-solving skills.

• Key Skills & Responsibilities:
• Client Service & Communication

This summary highlights my extensive experience in client relations, complex scheduling, and administrative compliance within the vocational education and training (VET) sector, specifically focusing on apprenticeships.

I have developed strong organisational skills, effective problem-solving abilities, and a commitment to maintaining high standards of customer service and administrative accuracy in a busy environment.

Key skills and responsibilities include:

• Stakeholder Management: Acting as the primary point of contact for employers across various trades, apprentices, TAFE management, and external regulatory bodies like the ARC and eProfiling.
• Operational & Booking Management: Efficiently managing high volumes of communication, coordinating and scheduling training sessions, and overseeing the entire enrolment process.
• Data & Compliance Expertise: Maintaining meticulous records, ensuring data integrity through error reporting and cleansing, and guaranteeing all administrative tasks adhered to regulatory requirements.
• System Proficiency: Achieving "Superuser" status on the Toledo Booking system, demonstrating advanced capability in managing specialised software for operational efficiency.
• Streamlined administrative processes to enhance operational efficiency across departments.