Jenny Spiller
Pacific Pines,QLD
Summary
Dedicated professional with strong customer service skills. Experienced in resolving inquiries and enhancing client satisfaction through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Broker Support / Administration
Aussie Home Loans
Robina, QLD
02.2021 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Maintained accurate records of customer interactions in databases.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Facilitated communication between clients and lenders throughout the mortgage process.
- Communicated effectively with clients regarding details of their loans and kept them informed about status of their applications.
Online support / Customer Service
Juggernaut Industries
Jimboomba, QLD
03.2018 - 02.2021
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Inspected returned items to ensure they met quality standards before restocking them on shelves.
- Organized merchandise displays on shelves and racks in accordance with instructions from supervisors.
- Picked online grocery orders accurately and efficiently for customer fulfillment.
- Identified discrepancies between inventory records and actual stock levels on hand.
Contact Center Representative
Better Choice Mortgages
Southport, QLD
08.2017 - 03.2018
- Provided excellent customer service standards that exceeded expectations.
- Greeted members, answered questions, and provided customer service.
- Provided excellent customer service during every journey.
- Utilized CRM software to track interactions and manage customer information efficiently.
- Developed strong relationships with clients through effective communication and active listening.
Education
High School Diploma -
Nerang High School
Gold Coast12-1994
Skills
- Team collaboration
- Order fulfillment
- Adaptability
- Flexible schedule availability
- Adaptable to change
- Quick learner
- Strong attention to detail
Timeline
Broker Support / Administration
Aussie Home Loans
02.2021 - Current
Online support / Customer Service
Juggernaut Industries
03.2018 - 02.2021
Contact Center Representative
Better Choice Mortgages
08.2017 - 03.2018
High School Diploma -
Nerang High School
Similar Profiles
Zubyr AliZubyr Ali
Associate Mortgage Expert at Aussie Home Loans (Lendi Group)Associate Mortgage Expert at Aussie Home Loans (Lendi Group)
Elena MortimerElena Mortimer
Associate Mortgage Expert at Aussie Home LoansAssociate Mortgage Expert at Aussie Home Loans
Jennifer MatthewsJennifer Matthews
Personal Assistant and Team Leader at Jacob Borg Trust (Aussie Home Loans Franchise)Personal Assistant and Team Leader at Jacob Borg Trust (Aussie Home Loans Franchise)
Michelle RobinsonMichelle Robinson
Foster/Kinship Carer at Child Safety and Disability ServicesFoster/Kinship Carer at Child Safety and Disability Services
Cole Matene-MafoaCole Matene-Mafoa
Event Installer at Jazz & Co Visual MerchandisingEvent Installer at Jazz & Co Visual Merchandising