Jenny Tang
Wentworthpoint,NSW
Summary
Dynamic Restaurant Manager with a proven track record at Harbourfront Seafood Restaurant, excelling in team management and customer engagement. Enhanced service quality through effective staff training and optimized labor costs, achieving significant improvements in guest satisfaction. Skilled in inventory control and fostering a collaborative work environment to drive operational success.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Harbourfront Seafood Restaurant
02.2020 - Current
- Assisted in managing daily restaurant operations to ensure smooth service delivery.
- Supported staff training and onboarding processes to enhance team performance.
- Collaborated with kitchen staff to maintain quality standards and efficient workflow.
- Monitored inventory levels, aiding in timely replenishment of supplies.
- Engaged with customers to gather feedback, fostering continuous improvement in service quality.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Fast Food Manager
Destination Roll
03.2015 - 05.2020
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented cost-control measures to optimize food and labor expenses.
- Enhanced customer service standards, leading to improved guest satisfaction scores.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
Education
BBA - Accounting
Western Sydney University
Sydney, NSW09-2020
BBA - Foreign Trade Exchange
Foreign Trade University
Ho Chi Minh City, Vietnam 02-2014
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Customer-oriented
- Organization and prioritization
- Supervisory skills
- Promotions planning
- Labor and food cost control
Timeline
Restaurant Manager
Harbourfront Seafood Restaurant
02.2020 - Current
Fast Food Manager
Destination Roll
03.2015 - 05.2020
BBA - Accounting
Western Sydney University
BBA - Foreign Trade Exchange
Foreign Trade University
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