Jenny Wingfield
WINDSOR DOWNS,New South Wales
Summary
I'm a dedicated professional with a history of meeting company goals utilizing consistent and organized practices. I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I'm also a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Canteen Owner Operator
Yummy in my Tummy
Marsden Park, NSW
02.2023 - 12.2023
- Management of the day-to-day operations of the school canteen
- Planning, organising, and monitoring the day to day operations of the canteen, including daily record-keeping, opening and closing the canteen, preparation and cooking for service.
- Developing, implementing and managing procedures to deliver the food service.
- Ordering, purchasing and checking all supplies against invoices and delivery dockets.
- Use food preparation and food handling skills to minimise waste.
- Ensure that stock is kept at appropriate levels and a stock take is undertaken at the end of each school term.
- Implement procedures and processes regarding food safety to ensure that correct food handling and hygiene practices are performed to prevent food spoilage, contamination and subsequent food poisoning.
- Ensuring the health, safety and welfare of others in the canteen including undertaking a canteen risk assessment for hazards every term according to WH&S legislation.
Customer Service Manager
Millform Products
Eastern Creek, NSW
01.2017 - 01.2021
- Manage day to day running of the Customer Service and Logistics department
- Track and update all compliance related documentation and procedures
- Ensure all compliance tasks have been actioned and appropriate documentation filed for audit purposes
- Managing coil slitting by ensuring correct stock levels are maintained at all times to meet customer requirements
- Organizing transport of all slit coil to both slitters and warehouse
- Responsible for the introduction of a number of successful customer service initiatives, resulting in the overall improvement in customer satisfaction ratings
- Co-ordinating logistics and freight deliveries to customers
- Ensuring on time deliveries
- Liaising with both internal customers and external site contacts to co-ordinate time critical site deliveries
- Delivering a comprehensive service to both existing and new customers
- Handling all customer complaints
- Managing all incoming calls and emails
- Daily allocation of incoming orders
- Weekly allocation of runs to drivers
- Manage fleet of 12 drivers including sourcing external sub-contractors to ensure all products are delivered as per customer requirements
Asset Management Controls and Risk Lead
IBM
01.2012 - 01.2017
- Working with Asset Management team to ensure maintenance of a satisfactory controls posture of processes executed by the ANZ Asset Management teams
- Performing monthly Sarbanes Oxley (SOX) testing for the assigned Processes, updating WWBCIT with all test results & supporting documentation
- This includes monitoring any issues/defects found through to resolution
- Identify exposures and opportunities to improve controls position by; Identifying control exposures, if any, from measurement data
- Developing action plans and schedule to remediate any identified weakness or non-compliance issues
- Participating in Asset Management, and/or ANZ BC reviews and Corporate Audits as scheduled and required
- Acting as Focal Point for all Asset Management reviews and audits
- Providing guidance on procedure manuals/process flows and other Controls related documentation to meet company and legislative requirements
- Developing new Controls processes and improving on existing processes where necessary
- Ensuring timely implementation of review/audit recommendations by Asset Management staff and managers
- Ensuring Separation of Duties (SOD’s) practices are adhered to
- Requesting and performing root cause analysis and assist in development of remediation plans for problem areas
- Establishing a view of the current audit posture and maintenance preparation levels for future reviews and audits
- Consolidate all Compliance Reports
Co-owner of Franchise
Jumping J Jays
01.2009 - 01.2012
- Implement and perform LAMP (Local Area Marketing Program) within franchised territory
- Manage and Reconcile accounts
- Manage job distribution to divers and supervisors
- Co-ordinate daily run sheet
Finance Business Control Analyst
IBM
01.2007 - 01.2009
- Working with Customer Fulfilment Management to ensure maintenance of a satisfactory controls posture of processes executed by the ANZ Customer Fulfilment teams
- Performing monthly Sarbanes Oxley (SOX) testing for the assigned Processes, updating WWBCIT with all test results & supporting documentation
- This includes monitoring any issues/defects found through to resolution
- Identify exposures and opportunities to improve controls position by; Identifying control exposures if any from measurement data
- Developing action plans and schedule to remediate any identified weakness or noncompliance issues
- Participating in Customer Fulfilment, and/or ANZ BC reviews, Corporate Audits and ISO reviews as scheduled and required
- Acting as Focal Point for any reviews or audits of assigned processes
- Giving guidance on procedure manuals/process flows and other Controls related documentation
- Developing new Controls processes and improving on existing processes where necessary
- Ensuring timely implementation of review/audit recommendations by Customer Fulfilment staff and managers
- Ensuring SOD practices are adhered to
- Requesting and performing root cause analysis and assist in development of remediation plans for problem areas
- Establishing a view of the current audit posture and maintenance preparation levels for future reviews and audits
Global Logistics Business Controls Analyst
IBM
01.2005 - 01.2007
- Working with GL Management to ensure maintenance of a satisfactory controls posture of processes executed by the GL teams
- Performing monthly SOX testing for the assigned Process(es), updating WWBCIT with all test results & supporting documentation
- This includes monitoring any issues/defects found through to resolution
- Providing coaching and guidance to the Customer Fulfilment & GL Process Owners on the CSO & GL Controls Program and ongoing self assessment that will support the global IBM Controls strategy – Managed Self Assessment scope, as currently defined by Corporate Instruction FIN 182
- Establishing a view of the current audit posture and maintenance preparation levels for future reviews and audits
- Participating in establishing appropriate business process measurements
- Requesting/performing root cause analysis and assist in development of remediation plans for problem areas
- Leading or participating in projects as required
- Identify exposures and opportunities to improve controls position
Business Controls Analyst
IBM
01.2002 - 01.2003
- Provide Business Controls Guidance to assigned LOB’s
- Giving guidance on procedure manuals/process flows and other Controls related documentation
- Ensuring SOD practices are adhered to
- Work with assigned LOB’s in developing action plans and schedule to remediate any identified weakness or non-compliance issues
- Understand and effectively communicate relevant Corporate Audit requirements
- Establishing a view of the current audit posture and maintenance preparation levels for future reviews and audits
Executive Expense Auditor
IBM
01.1998 - 01.2002
- First point of contact for all enquiries in regards to the Business Expense Policy
- Provide training to employees to ensure maximum compliance to National Employee Disbursement System (NEDS) and Business Expense Policy
- Implement new procedures
- Complete and maintain desktop procedure for role
- Train new team members
- Audit Execute Expenses and ensure 100% compliance to policy
- Maintain positive and open communication between Executives and Personal Assistants
Skills
- Perform conflict resolution and business decision making
- Demonstrate leadership qualities
- Knowledge of and ability to apply company mission and strategy
- Attention to detail
- Highly Motivated
- Excellent verbal and written communication skills
- Excellent presentation skills (oral and written)
- The ability to maintain calm under pressure
- Ability to co-ordinate multiple projects at a time
- Efficiency and organisational skills
- Administrative skills
- High computer literacy
- Small business operations
Work History Summary
- Yummy in my Tummy Canteen Owner, 2023
- Millform Products – Customer Service Manager, 2017 - 2021
- IBM – Asset Management Controls and Risk Lead, 2012 – 2017
- Jumping J Jays - Co-owner of Franchise, 2009 – 2012
- IBM - Finance Business Control Analyst, 2007 - 2009
- IBM - Global Logistics Business Controls Analyst, 2005 - 2007
- IBM - Customer Service Operations Business Controls Analyst, 2002 – 2005
- IBM - Payroll Executive Expense Auditor, 1998 - 2002
Personal Information
- Date of Birth: 08/08/73
- Nationality: Australian
Timeline
Canteen Owner Operator
Yummy in my Tummy
02.2023 - 12.2023
Customer Service Manager
Millform Products
01.2017 - 01.2021
Asset Management Controls and Risk Lead
IBM
01.2012 - 01.2017
Co-owner of Franchise
Jumping J Jays
01.2009 - 01.2012
Finance Business Control Analyst
IBM
01.2007 - 01.2009
Global Logistics Business Controls Analyst
IBM
01.2005 - 01.2007
Business Controls Analyst
IBM
01.2002 - 01.2003
Executive Expense Auditor
IBM
01.1998 - 01.2002