Summary
Overview
Work History
Education
Skills
Timeline
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Jenny Zheng

Mortdale,NSW

Summary

Customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer's satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Commercial Lending Associate

ANZ Bank
01.2023 - Current
  • Strong capability to manager sets from different segments including commercial property, emerging corporate, lending services ,IPG Health and private banking.
  • Great communication skills internally with both frontline relationship managers and back office team to monitor client's loan structures including initial setup and ongoing maintenance
  • High quality of work completed and attention to details with high accuracy to ensure all settlements occur on time.


Customer Service Specialist

Commonwealth Bank
05.2021 - 01.2023
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • dedication to identify and analyses suspicious or high risk transactions .make sure accurate and efficient capture of KYC/AML information from customers liaise with internal team such as CVS,KYC and group fraud etc .to ensure compliance in line with the bank code of conduct and regulatory obligations
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Support lenders with basic Homeloan maintenance

Health Care Consultant and Sales

Nutrition 123
05.2012 - 04.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • providing outstanding customer service and end-to-end order management

Marketing Officer

QC Education And Migration Centre
04.2015 - 12.2015
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Coordinated with internal business divisions, agency partners to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

Education

Advanced Diploma in Hospitality - Hospitality Administration And Management

Tafe
Loftus, NSW
11.2010

Skills

  • Excellent Communication
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Issue and Complaint Resolution

Timeline

Commercial Lending Associate

ANZ Bank
01.2023 - Current

Customer Service Specialist

Commonwealth Bank
05.2021 - 01.2023

Marketing Officer

QC Education And Migration Centre
04.2015 - 12.2015

Health Care Consultant and Sales

Nutrition 123
05.2012 - 04.2021

Advanced Diploma in Hospitality - Hospitality Administration And Management

Tafe

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Jenny Zheng