Jensee Patel
Para Vista,SA
Summary
- Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.
- Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
5
5
years of professional experience
Work History
Project Coordinator
APCD Pty Ltd
Albert Park , South Australia
10.2022 - Current
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Managed communication channels between various teams involved in the execution of complex projects.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Developed and implemented project management plans to ensure successful delivery of projects.
- Coordinated communications between various stakeholders involved in the project lifecycle.
- Tracked progress against timelines using agile tools such as JIRA or Trello.
Project Coordinator
Merlin Software
Flinders Park, SA
02.2022 - 09.2022
- Developed and implemented project management plans to ensure successful delivery of projects.
- Reviewed and monitored project deliverables for accuracy, completeness, and quality assurance.
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
- Participated actively in cross-functional working groups that focused on improving key processes across the organization.
- Managed team scope, schedule and assignments for duration of project.
- Kept project and team on schedule by monitoring deadlines, milestones and performance.
- Resolved technical issues affecting cross-functional communication and project deliverables.
Technical Support Specialist
Telstra
Adelaide, SA
08.2021 - 01.2022
- Provided comprehensive technical support to customers via telephone, email and chat.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Troubleshot system errors and identified potential solutions.
- Created user accounts with appropriate permissions levels based on job requirements.
- Responded promptly to service tickets submitted by users experiencing technical difficulties.
- Tracked customer requests from initial contact through resolution.
- Documented and updated case notes for each customer and work order.
- Handled customer service issues by providing guidance or escalating for advanced support.
Project Intern
Everest Instruments Pvt Ltd
Ahmedabad, Gujarat, India
06.2019 - 12.2019
- Developed project plans and timelines to ensure completion of tasks on time.
- Created and maintained project documentation, including status reports and presentations.
- Utilized problem solving skills to identify potential risks associated with projects and implemented strategies to mitigate them.
- Organized project-related events such as webinars or workshops.
- Maintained records of all project deliverables according to established protocols.
- Assisted with coordination of daily activities for projects.
- Generated reports, wrote documents and prepared presentations.
Education
Master of Business Information Systems -
Torrens University
Adelaide, SA03-2022
Bachelor of Computer Engineering -
Gujarat Technological University
India06-2019
Diploma in Computer Engineering -
Gujarat Technological University
India06-2016
Skills
- Attention to Detail
- Decision-Making
- Strategic Planning
- Problem-Solving
- Team Leadership
- Detail Oriented
- Flexible and Adaptable
- Business Acumen
- Continuous Improvement
- Time Management
- Budget coordination
- Technical Analysis
- Resource Coordination
- Project Coordination
- Project Management
- Relationship Building
References
References available upon request.
Timeline
Project Coordinator
APCD Pty Ltd
10.2022 - Current
Project Coordinator
Merlin Software
02.2022 - 09.2022
Technical Support Specialist
Telstra
08.2021 - 01.2022
Project Intern
Everest Instruments Pvt Ltd
06.2019 - 12.2019
Master of Business Information Systems -
Torrens University
Bachelor of Computer Engineering -
Gujarat Technological University
Diploma in Computer Engineering -
Gujarat Technological University
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