Jensen Finekifolau
Campbelltown
Summary
Accomplished Correctional Officer at MTC Australia, adept in crisis management and conflict resolution, significantly reducing inmate altercations. Leveraged emergency response skills and fostered positive inmate relations, enhancing facility safety. Proven mentorship abilities, guiding teams towards efficiency and professionalism. Skilled in policy enforcement and relationship building, achieving notable improvements in security and staff collaboration.
Offering strong communication and conflict resolution skills, eager to learn and develop in structured environment. Brings solid understanding of rules and regulations and applies critical thinking and problem-solving abilities. Ready to use and develop teamwork and observational skills in Correctional Supervisor role.
Overview
8
8
years of professional experience
Work History
Correctional Officer
MTC Australia
11.2021 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behaviour and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
Picker Packer
Coles
01.2021 - 08.2021
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
Crew Trainer
McDonald's
06.2017 - 07.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Maintained current knowledge of all team position requirements.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Enhanced operational efficiency by training crew members on best practices for inventory management.
- Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
- Assessed training needs through regular observation and feedback collection, ensuring relevant and impactful learning experiences.
- Streamlined training process by introducing innovative teaching tools, making learning more accessible for all crew members.
Education
R.O.S.A -
Robert Townson High School
Raby, 2566Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Correctional facility procedures
- Policy enforcement
- Safety and security enforcement
- Relationship building and management
- Central and pod control
- Security procedures
- Stress tolerance
- Facility security
- Crisis management
- Crisis intervention training
- Emergency management
- Mentorship
- Staff management
Timeline
Correctional Officer
MTC Australia
11.2021 - Current
Picker Packer
Coles
01.2021 - 08.2021
Crew Trainer
McDonald's
06.2017 - 07.2021
R.O.S.A -
Robert Townson High School
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