Jensyn Filippides

September 2020 promoted from Crew to Crew trainer

- Responsible for training newly hired crew and continued develop the crew already at the store
- Ensuring all crew knew and followed correct procedures.
- Food preparation
-General cleaning
- Refiling stock
- Following OHS standards
- Taking orders over POS system face to face and over drive thru
- Work towards targets set by managers

April 2022 promoted to shift manager

- Run shift, delegate crew positions and set goals for my crew on shift
- Achieve targets set by Restaurant Managers for each shift
- Balance cash registers at the end of shift, count the safe and complete skims on the registers throughout my shift
- Respond and resolve customer complaints
- Complete food safety checks
- Checking food hold times and used by dates

February 2023 promoted to people performance manager

-Hiring for a restaurant to meet their TCN

-Creating training plans

-Handling safety throughout the store

-Run crew trainer meetings and work with promoting crew

-Running shifts

-Cleanliness

-Customer service

-Achieving results to satisfy business KPI

June 2023 promoted to customer experience manager

-Handling crew scheduling weekly

-Maintaining department results to suite business KPI

-Being able to meet AHR requirements as well as labour percentage

-Adapt and be able to roster during challenging sales crisis

-Complete crew scheduling at 2 restaurants