Summary
Work History
Education
Skills
Languages
Timeline
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JEONGBIN CHA

Brisbane,Australia

Summary

Enthusiastic and service-oriented professional with a strong background in customer-facing roles across hospitality, retail, and beauty industries. Experienced barista and sales associate with a passion for delivering exceptional experiences to diverse clientele. Adept at handling fast-paced environments with calm efficiency, and committed to ensuring guest comfort and satisfaction. Ready to bring vibrant energy, cultural sensitivity, and a guest-first mindset to the skies as a member of Virgin Australia's award-winning cabin crew.

Work History

Barista

Local Coffee Shop
06.2025 - Current
  • Provided warm greetings and high-quality customer service to a wide clientele
  • Demonstrated effective multitasking and calmness during peak hours
  • Took and managed phone orders while maintaining store presentation
  • Replenished supplies, cleaned proactively, and ensured guest satisfaction
  • Customised beverages to suit different age groups and preferences

Sales

Korean Skincare Retailer
04.2025 - Current
  • Delivered friendly and proactive service tailored to multicultural skincare clients
  • Recommended products based on individual skin types and concerns
  • Handled in-store transactions, restocking, and merchandising duties
  • Managed DM and phone inquiries regarding online orders, exchanges, and refunds
  • Resolved customer issues and complaints via phone and message with empathy and clarity
  • Supported store hygiene, team communication, and visual standards

Sales

Korean Sportswear Brand
04.2025 - Current
  • Provided warm, customer-focused service to local and international shoppers
  • Recommended apparel based on customer preferences and fit requirements
  • Explained membership discounts, promotions, and store benefits
  • Collaborated effectively with team members to achieve sales goals
  • Processed exchanges, refunds, and handled complaints with professionalism
  • Maintained a clean and organised store environment and stockroom

Education

Bachelor’s - international economics and trade

Shanghai University of International business and economics
06.2018

Skills

  • Outstanding customer service and communication skills
  • Multilingual and culturally aware; experienced with international customers
  • Quick problem-solving and calm under pressure
  • RSA certified (QLD, Issued 2022)

Languages

Korean
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Professional Working

Timeline

Barista

Local Coffee Shop
06.2025 - Current

Sales

Korean Skincare Retailer
04.2025 - Current

Sales

Korean Sportswear Brand
04.2025 - Current

Bachelor’s - international economics and trade

Shanghai University of International business and economics

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JEONGBIN CHA